Erik Ward
Philadelphia,PA
Summary
Professional with strong background in food service management. Skilled in optimizing operations, enhancing customer satisfaction, and maintaining high standards of quality and safety. Strong focus on team collaboration and adaptability to changing needs. Proven ability to lead teams, manage inventory, and ensure efficient service delivery. Reliable and results-driven with passion for achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Food Service Manager
Chipolte
06.2018 - 09.2024
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
Certified Line Cook Trainer
Five Guys
01.2013 - 03.2018
- Enhanced kitchen efficiency by streamlining workstations and optimizing workflow processes.
- Led comprehensive training programs for newly hired line cooks to quickly acclimate them to kitchen operations and procedures.
- Improved overall restaurant reputation by consistently providing exceptional service, attention to detail, and prompt resolution of any issues that arose during service hours.
- Built strong relationships with local suppliers to source fresh, seasonal ingredients while supporting the community and promoting sustainability.
Lead Grill Cook
Tom And Chee
08.2011 - 01.2013
- Developed innovative recipes featuring fresh ingredients that attracted new customers and increased overall sales revenue.
- Promoted a culture of safety in the workplace by diligently following all established protocols for proper use of equipment and handling hazardous materials.
- Reduced food waste and cost by efficiently managing inventory, monitoring expiration dates, and properly storing perishable items.
- Improved team productivity by training new employees on grill station procedures, safety protocols, and company standards.
Education
No Degree - Techs And Trades
Harrisburg Area Community College
2010 Pennsylvania Ave06.2011
Skills
Customer Service
Food Storage
Staff Supervision
Staff Leadership
Timeline
Food Service Manager
Chipolte
06.2018 - 09.2024
Certified Line Cook Trainer
Five Guys
01.2013 - 03.2018
Lead Grill Cook
Tom And Chee
08.2011 - 01.2013
No Degree - Techs And Trades
Harrisburg Area Community College
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