Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Generic

Erik W. Flaherty

Billerica,MA

Summary

Dependable and service-oriented professional with over 20 years of experience in plumbing. Known for excellent customer service, strong organizational abilities, and proficiency with basic computer programs. Able to manage multiple tasks efficiently in fast-paced environments, maintain accurate records, and communicate effectively with clients and team members.

Experienced with pipe fitting, repairs, and maintenance. Utilizes effective troubleshooting techniques and ensures safe, efficient work practices. Knowledge of plumbing systems and strong problem-solving skills enhance project outcomes.

Overview

26
26
years of professional experience

Work History

Apprentice Plumber

Fame Plumbing and Heating
02.2001 - 01.2024
  • Delivered high-quality customer service in residential and commercial settings
  • Assisted in recordkeeping, scheduling, and inventory management
  • Coordinated job timelines and maintained organized workflow
  • Responded to service calls and maintained communication with dispatcher
  • Served as liaison between technicians, clients, and suppliers to ensure prompt service delivery
  • Maintained detailed service logs and documented client communications
  • Responded to customer inquiries via phone and email, resolving issues efficiently
  • Tracked materials, ordered parts, and ensured timely delivery to job sites
  • Provided administrative support by maintaining orders and filing service documentation

Laborer

T. Flaherty Plumbing and Heating
03.1998 - 02.2001
  • Supported plumbing projects with hands-on labor, customer service, and basic digital tools.
  • Maintained clean, organized job sites and collaborated with team members to ensure smooth operations.

Education

Plumbing Courses

Newton North Adult Education
01.2000

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Trinity Catholic High School
01.1995

Skills

  • Service-oriented communication
  • Organizational Skills
  • Experienced with Microsoft Office applications
  • Email Communication
  • Prioritization of tasks
  • Verbal and Written Communication
  • Work Order Processing

Fixture installation

Piping installation

Pipe threading

Hand tool proficiency

Plumbing repairs

Drain cleaning

Water heater installation

Soldering

Gas line installation

Valve repair

Plumbing troubleshooting

Plumbing code compliance

Supply management

Fixture repair

Preventive Maintenance

Basic repairs

Problem-solving

Team collaboration

Plumbing

Decision-making

Detail-oriented

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementPaid time off401k matchPaid sick leaveWork-life balanceCompany Culture

Timeline

Apprentice Plumber

Fame Plumbing and Heating
02.2001 - 01.2024

Laborer

T. Flaherty Plumbing and Heating
03.1998 - 02.2001

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Trinity Catholic High School

Plumbing Courses

Newton North Adult Education

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