Erik Wickham
Shepherd
Summary
Dedicated store manager with a strong background in customer service and team development. Known for effective training and mentoring, ensuring high performance standards and improved customer relations. Ready to leverage expertise to drive store success and operational improvements.
Overview
14
14
years of professional experience
Work History
Store Manager
Dicks Sporting Goods
06.2022 - 01.2026
- Led team to achieve sales targets through effective training and performance management.
- Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
- Developed staff schedules to optimize coverage during peak hours, improving customer service.
- Analyzed sales data to identify trends and adjust merchandise strategies for increased profitability.
- Established operational procedures that streamlined workflows, enhancing overall store efficiency.
- Mentored junior managers, fostering leadership skills and promoting a positive work environment.
- Conducted regular training sessions on customer service best practices, elevating team performance standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Dollar General
04.2021 - 06.2022
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Analyzed sales data to identify trends and implement effective merchandising strategies.
- Managed inventory levels, optimizing stock availability while minimizing shrinkage.
- Developed and executed promotional campaigns, enhancing customer engagement and driving sales growth.
- Resolved customer complaints efficiently, improving overall satisfaction ratings.
- Collaborated with upper management to develop strategic plans for store performance improvement.
Assistant Manager
Walmart
03.2012 - 04.2021
- Assisted in daily operations and maintained workflow efficiency.
- Supported team members in achieving departmental goals and objectives.
- Managed inventory levels and ensured timely restocking of supplies.
- Coordinated scheduling to optimize staff performance and productivity.
- Supervised daily operations to enhance team performance and customer satisfaction.
- Developed staff training programs to improve product knowledge and service quality.
Education
BBA - Business Management
Davenport University
Grand Rapids, MI04-2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Inventory management
- Store merchandising
- Retail inventory management
- Shift scheduling
- Employee training
Languages
English
Native or Bilingual
Timeline
Store Manager
Dicks Sporting Goods
06.2022 - 01.2026
Store Manager
Dollar General
04.2021 - 06.2022
Assistant Manager
Walmart
03.2012 - 04.2021
BBA - Business Management
Davenport University