Erik Youngberg
Chandler,AZ
Summary
Skilled worker with a proven track record at Ice Den Chandler, excelling in customer service and employee training. Skilled in data analysis using Tableau and Stata, I effectively led teams to enhance operational efficiency and resolve conflicts, ensuring a positive experience for both customers and staff.
Overview
5
5
years of professional experience
Work History
Barista/Bar Back
Ice Den Chandler
Phoenix, AZ
06.2022 - Current
- Trained and led new employees to succeed within fast-paced work environments.
- Resolved customer and/or employee disputes with mutually satisfying resolutions.
- Accurately processed customer orders and ensured timely fulfillment, enhancing customer satisfaction.
- Collaborated with team members and neighboring departments to maintain smooth operations during peak business hours.
Courtesy Clerk
AJ’s Fine Foods
Phoenix, AZ
05.2021 - 06.2022
- Assisted cashiers with various tasks such as bagging groceries and restocking shelves.
- Kept the store clean and organized.
Education
BA - Supply Chain Management
W.P. Carey School of Business, Arizona State University
Tempe, AZ05.2026
Skills
- Tableau and Stata
- IBM SPSS Statistics
- Microsoft Office proficiency
- Effective multitasking
- Leadership and teamwork
- Data analysis expertise
- Customer service excellence
- Employee training and development
- Inventory management
Academic Projects
SCM365 Simulation, Ranked 1st in Round 1, 3rd in Round 2 out of 14 Teams. Provided with a simulated manufacturing and distribution environment, our team managed inventory, capacity and production levels through analysis of forecasted demand.
AeroPro Case Study, Collaborated with a team to evaluate a real-world supply chain issue, identifying levers, and proposing a viable solution.
Affiliations
Rock Climbing
Timeline
Barista/Bar Back
Ice Den Chandler
06.2022 - Current
Courtesy Clerk
AJ’s Fine Foods
05.2021 - 06.2022
BA - Supply Chain Management
W.P. Carey School of Business, Arizona State University