Microsoft Office
Erika A. Cleveland
Paraprofessional
Monroe,Louisiana
Summary
Professional paraprofessional with solid foundation in educational support and classroom management. Seeking employment as a Human Services Practitioner with a Bachelor's Degree in Correctional Programs Support who is currently aiding teachers with instructional tasks and maintaining positive learning atmosphere. Reliable team player focused on adapting to changing needs and achieving results through effective communication and collaboration.
Overview
24
24
years of professional experience
Work History
ISD/Special Education Paraprofessional
Ouachita Parish School Board
08.2023 - Current
- Monitors students and behaviors who are in school detention
- Escort students to breaks and lunch to prevent any communication with our other students
- Assist in SPED department with changing and feeding
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Monitored student safety during school outings, ensuring secure learning environment.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Project Manager
Infosys Information Technology Company
01.2021 - 11.2022
- Managed and trained multiple employees to ensure job competency for all works in our projects
- End User support install De-Comms for Huawei systems
- Process work in Netbuild, Fatale, WABAC, PRO, N3D, BPM, OMC on platforms for Huawei, Fujitsu, Ciena, Alcatal, Nortel Nokia Inferna systems
- Provide installation of circuit augments for the above systems to ensure customer throughput
- Provided scheduling and support for Field Technicians installation for circuit turn-up and end-to-end customer resolution
- Managed customer turn-ups for activation/deactivation
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Service Delivery Representative III
CenturyLink
09.2012 - 01.2021
- Coordinates order processing, providing provisioning support and dispute management from order entry through to delivery and billing for Switched, Dedicated, Wholesale and Retail Departments
- Respond to Sales Team inquiries to order services for CenturyLink customers, assist with obtaining necessary information to complete their order, and create sales orders with systems
- Gather and validate contractual pricing information
- Partner with sales, process, legal, Pricing & Offer Management, Sales Engineers, provisioning, account management, and product management to resolve ordering issues for unique customer solutions
Door to Door/HOA-MDU/Toll Representative
CenturyLink
09.2012 - 01.2021
- Provide offline support for the company’s field representative placing PRISM, internet, and telephone services for residential customers, using systems Ensemble, Marten’s, and Bill Estimator
- Provide internet and DirecTV for customers living in a homeowner’s association or multi-dwelling units
- Toll/Tax Exemption representative providing customers with accurate billing and credits for their services
Receptionist
State Farm Insurance
05.2011 - 09.2012
- Receive payments on policies
- Balance checks and cash at the end of day
- Daily contact with policyholders and handling of any discrepancies with accounts
Administrative Coordinator I
Pinecrest Support and Services
10.2008 - 06.2010
- Operate multi-line switchboard and emergency line
- Monitor fire panel and security system for the entire grounds
- Notify doctors and nurses of medical emergencies in the homes
- Notify all administrative, hospital, and home staff of hazardous weather conditions to ensure the safety of the clients
- Disburse petty cash funds and accompanying paperwork
- Requisition supplies for medical and office needs
- Maintain overtime attendance records for Employee Administration
Plant Technician
Procter and Gamble Manufacturing CO.
03.2004 - 04.2008
- Safety Leader for the team and Member of the Medical Response Team for the entire plant
- Coordinator for Job Steps, equipment updates and procedures
- Qualified in all areas of making dry detergent
- Forklift driver
- Loading/unloading Trucks
Title I Paraprofessional
Rapides Parish School Board
01.2001 - 03.2004
- Work with students in the Title I Lab to improve LEAP test scores inside and inside the classrooms
- Back-up office worker and Substitute teacher
- Supervise student’s bus duty and lunch duty
Education
BS - Correctional Program Support Services
University of Phoenix
Phoenix, Arizona10-2024
Human Services Management
University of Phoenix
Phoenix, Arizona01.2013
General Studies
Louisiana State University
Baton Rouge, Louisiana01.1996
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Special Education Support
- Teacher Support
- Classroom support
- IEP familiarity
Certified Mandated Reporter
Every day the safety and well-being of some children across Louisiana are threatened by child abuse and neglect. Mandated reporters play a crucial role in helping to keep children safe.
This training will help you learn your rights and obligations as a mandated reporter. In return, you will help keep children safe and build stronger families in Louisiana.
Reading
I enjoying reading a good book that you can escape into the pages and into the lives of others.
Affiliations
- Alpha Phi Omega Service Fraternity LSU Chapter
- University of Phoenix Alumni Association
Certification
- Salesforce Certified Administrator
- LA Driver's License
Accomplishments
- Collaborated with team of seven in the development of Roll belt feeders which resolves the issue of the detergent caking up on the sides causing build-up.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementHealthcare benefitsWork-life balanceFlexible work hoursPaid time off401k matchPaid sick leaveTeam Building / Company RetreatsPersonal development programsQuote
“Blowing out someone else’s candle will not make yours shine brighter”
Jacqueline Vance
Software
Microsoft Word
Powerpoint
Languages
English
Full Professional
Interests
Fishing
Reading
Cooking
Collecting
Timeline
ISD/Special Education Paraprofessional
Ouachita Parish School Board
08.2023 - Current
Project Manager
Infosys Information Technology Company
01.2021 - 11.2022
Service Delivery Representative III
CenturyLink
09.2012 - 01.2021
Door to Door/HOA-MDU/Toll Representative
CenturyLink
09.2012 - 01.2021
Receptionist
State Farm Insurance
05.2011 - 09.2012
Administrative Coordinator I
Pinecrest Support and Services
10.2008 - 06.2010
Plant Technician
Procter and Gamble Manufacturing CO.
03.2004 - 04.2008
Title I Paraprofessional
Rapides Parish School Board
01.2001 - 03.2004
Human Services Management
University of Phoenix
General Studies
Louisiana State University
BS - Correctional Program Support Services
University of Phoenix
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