Erika Adame
Arlington,TX
Summary
Friendly front desk coordinator with several years of experience working in the dental field. Stays focused on big-picture excellence while streamlining day-to-day details and giving individualized care to clients. Brings top-of-the-line customer service to front desk operations.
Overview
10
10
years of professional experience
Work History
Front Desk Coordinator
Christopher B Tran DDS, PC
Arlington, TX
08.2021 - Current
- Answer and manage incoming calls and emails
- Greet guests at front desk
- Verify patients dental insurances
- Submit claims to insurance companies
- Receive and process payments by patients and insurance companies
- Send out statements and notices of payments due
- Provide financial understanding and options to secure treatment plan
- Submit Prior Authorizations
- In office and outpatient hospital scheduling
Dental Practice
Bear Creek Family Dentistry
Arlington, TX
07.2014 - 03.2020
- Verified, updated and entered patient information into the system
- Answered and managed incoming calls and emails
- Schedule appointments accordingly and maintain appointment book
- Follow up on cancellations and no shows
- Contacted patients to ensure that appointments ran smoothly
- Treatment plan
- Collect and process payments from patients
- Document patients dental treatments and transaction
- Verify patients dental insurance
- Call center experience (2 years)
Education
High School Diploma -
Saint Augustine High School
Fort Worth, TX01-2011
Skills
- Customer service
- Communication
- Call Center Experience
- Computer Proficiency
- Bilingual (English and Spanish)
- Time Management
- RDA Certification
- CPR Certified
Timeline
Front Desk Coordinator
Christopher B Tran DDS, PC
08.2021 - Current
Dental Practice
Bear Creek Family Dentistry
07.2014 - 03.2020
High School Diploma -
Saint Augustine High School
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