Erika Aguila
Chino,California
Summary
Adept at navigating high-stress customer service scenarios, I enhanced loyalty and resolved conflicts with professionalism at Heritage Container. My expertise in complaint handling and critical thinking led to improved customer satisfaction and repeat business. Skilled in data entry and active listening, I significantly contributed to team efficiency and project success, driving revenue growth through informed decisions and strategic initiatives.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Heritage Container
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer complaints efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Coordinated with outside vendors as needed for various projects or initiatives aimed at improving the overall effectiveness of the Inside Sales Team.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Shift Lead Manager
Pressed Juicery
03.2020 - 04.2022
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Implemented cost-saving measures while maintaining quality standards, contributing to improved profitability margins.
- Analyzed sales data to identify trends and opportunities for growth, driving revenue increases through targeted marketing initiatives.
Education
No Degree - American Literature
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Chino High School
Chino, CA04.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Complaint Handling
- Scheduling
- Follow-up skills
- Product Knowledge
- Paperwork Processing
- Order Processing
Timeline
Customer Service Representative
Heritage Container
05.2022 - Current
Shift Lead Manager
Pressed Juicery
03.2020 - 04.2022
No Degree - American Literature
Chaffey College
High School Diploma -
Chino High School
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