ERIKA ALANIZ
Vista,CA
Overview
5
5
years of professional experience
Work History
Business Development Representative
Auto Nation Hyundai Of Carlsbad
05.2023 - 05.2024
- Managing inbound and outbound calls on a daily base to promote monthly dealership service promotions and products.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Ensuring daily, monthly and quarterly updates are given to the Service Manager and Service team on the team's progress with incoming and existing customer's.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Customer Service Professional
H&R BLOCK
01.2023 - 05.2023
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Maintained and managed customer files and databases.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly areas by emptying trash cans, and wiping down surfaces during all hours of operation.
Administrative Assistant
PARAMOUNT TRANSPORTATION SYSTEMS
01.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Oceanside High School
Oceanside, CA06.2019
Skills
- Goal Setting
- Time management abilities
- Team building
- Adaptability and Flexibility
- Effective Communication
- Team Collaboration
- Organizational Skills
- Multitasking
- Problem-solving abilities
- Attention to Detail
Additional Information
- Authorized to work in the US for any employer
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Business Development Representative
Auto Nation Hyundai Of Carlsbad
05.2023 - 05.2024
Customer Service Professional
H&R BLOCK
01.2023 - 05.2023
Administrative Assistant
PARAMOUNT TRANSPORTATION SYSTEMS
01.2022 - 01.2023
High School Diploma -
Oceanside High School
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