Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erika Alcala

Paris,TX

Summary

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients,motivated to maintain customer satisfaction and contribute to company success. Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

Overview

12
12
years of professional experience

Work History

Caregiver

Girling Home Health
Paris, Texas
03.2022 - Current
  • Assisted with meal planning to meet nutritional plans.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Supported bathing, dressing and personal care needs.
  • Built strong and trusting rapport with clients and loved ones.
  • Helped clients get in and out of beds and wheelchairs.

Secretary

Platinum Tax Services & Notary
Paris, Texas
02.2020 - Current
  • Greeted visitors and directed to appropriate location or person.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Sent and distributed mail and parcels.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Maintained organized filing system of paper and electronic documents.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Communicated with federal and state tax agencies to obtain best resolution for clients.

Teller Supervisor

First Bank & Trust Company
Childress, Texas
06.2012 - 01.2017
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Verified amounts and integrity of every check or funds transfer.
  • Supplied tellers with coin and currency.
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Identified transaction errors when debits and credits did not balance.
  • Transmitted orders to supply cash to meet daily needs.

Education

GED -

Vernon College
Vernon, TX
07-2005

Skills

  • Good listening skills
  • ADL Assistance
  • Care Plan Adherence
  • Basic Housekeeping
  • Dependable and Responsible
  • Bilingual ( English-Spanish)
  • Great customer service

Languages

English
Professional
Spanish
Professional

Timeline

Caregiver

Girling Home Health
03.2022 - Current

Secretary

Platinum Tax Services & Notary
02.2020 - Current

Teller Supervisor

First Bank & Trust Company
06.2012 - 01.2017

GED -

Vernon College
Erika Alcala