Erika Alfaro
Wilmington,CA
Summary
Accomplished Store Manager with a proven track record at 99cent Stores, enhancing operational efficiency and customer satisfaction. Expert in inventory management and employee training, excel in leadership and problem-solving, significantly improving store performance and team cohesion. Skilled in leveraging customer relations and market trends to boost sales and minimize losses.
Overview
8
8
years of professional experience
Work History
Store Manager
99cent Stores
11.2018 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Streamlined operations by implementing efficient inventory management systems.
- Planned inventory, conducting periodic calculations and physical inventories.
- Reduced miscommunications between departments by conducting cross-departmental trainings leading up to major events such as Grand Openings.
- Analyzed market trends and competitive intelligence to identify new sales opportunities.
- Collaborated with the sales team to identify potential opportunities for upselling and crossselling.
- Managed payroll processing for employees, ensuring timely payments and accurate recordkeeping.
- Ensured accurate forecasting of resource requirements by closely monitoring project progress and adjusting plans accordingly.
Assistant Store Manager
Subway
10.2016 - 11.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Education
Banning High School
Wilmington, CASkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Inventory Management
- Store Merchandising
- Inventory Control
- Employee Training
- Recruitment and hiring
- Team Building and Leadership
- Employee Scheduling
- Work Planning and Prioritization
- Loss Prevention
Timeline
Store Manager
99cent Stores
11.2018 - 05.2024
Assistant Store Manager
Subway
10.2016 - 11.2018
Banning High School