Erika Almanzar
Lawrence,MA
Summary
Bilingual administrative and customer service professional with experience across diverse industries including hospitality, finance, retail, logistics, and office administration. Proven ability to manage front desk operations, process financial transactions, provide high-quality customer support, and handle sensitive documentation. Fluent in English and Spanish with strong communication and organizational skills.. Demonstrated success in improving operational efficiency through attention to detail and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
PJ Murphy Transportation INC.
Haverhill, MA
02.2025 - Current
- Used QuickBooks for billing on a daily basis. Made invoices for Fuel transportation on the day before.
- Outlooks for Accounting and dispatching purposes. Communicating with contractors and customers.
- Adobe and faxing is also used everyday to attach customers' BOLS and invoices.
- Work with a mechanic to write down the work he does on trucks and file services. Then I would make invoices for services.
- Separated orders in Excel to send back to customers. Keeping an eye on the details of the orders is very important.
- A little bit of digital marketing and social media to promote our services.
- Pick up any calls and take water transportation orders on the phone. Make invoices as needed.
- Throughout the day, we will be keeping track of drivers on an app, making sure everything is good.
- Everyday filing.
- Ordering any parts for truck services online or on the phone.
- Work independently and as a team to complete tasks, or any issues that appear.
- Managed database systems containing customer contact information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Driver
Uber Eats
Lawrence, MA
02.2022 - Current
- pick up and drop of customers order as requested
Night Auditor / Front Desk Clerk
Fairfield Inn & Suites
Amesbury, MA
08.2024 - 02.2025
- Manage night audit procedures.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Make a report of how the night went, to communicate with coworkers.
- Prepare breakfast for the morning, and maintain fresh coffee for guests.
- Perform check-ins/outs, address guest concerns, and process payments.
- Maintained a secure environment for the protection of guests' property and assets.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
Customer Service Representative (CSR)
Loan Max Title Loans
Salem, NH
07.2023 - 06.2024
- Assist customers with loan applications and vehicle evaluations.
- Handle title documentation, DMV coordination, and repossession follow-up.
- Managed daily collections, processed payments, and provided loan information.
- I used Adobe to fill out paperwork for the DMV.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Best Price Auto Sales
Lawrence, MA
04.2023 - 07.2023
- Ensure that every client who comes into our location gets into a car of their liking. I would take the customer on a test ride, and then, if they were interested, start the application.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
Logistics Associate (Temp)
Abcam
Waltham, MA
07.2022 - 02.2023
- Picked, packed, and labeled shipments.
- Accurately recorded and tracked inventory levels in warehouse management system.
- Resolved any issues that arose during the shipping process such as damaged goods or incorrect orders received by customers in a timely manner.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Handled shipping documentation.
- Created detailed reports to provide insight into supply chain operations.
- Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
Office Assistant
The Rockingham Mall
Salem, NH
01.2022 - 07.2022
- Performed data entry, check processing, phone management, and customer support.
- Activated gift cards and supported administrative functions.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Receptionist / Administrative Assistant
Vision Cigars
Billerica, MA
07.2020 - 12.2021
- Processed wholesale orders, filed invoices, managed deliveries.
- Scheduled appointments for clients, customers, and other visitors.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Sorted incoming mail and directed to correct personnel each day.
Package Handler (Seasonal)
UPS
Chelmsford, MA
11.2020 - 01.2021
- Scanned and sorted packages during third shift operations.
- Assisted across departments to ensure everything is being sent to the following department.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Organized packages according to type, size, destination, and other specifications.
- Collaborated with team members on tasks such as sorting mail into designated bins.
Education
High School Diploma -
Lawrence High School
Lawrence, MASkills
- Bilingual: Fluent in English & Spanish
- Customer Service & Hospitality
- Data Entry & Filing
- Microsoft Office Suite (Excel, Outlook, Word)
- QuickBooks
- Cash Handling & Register Operation
- Sales & Retail Support
- Front Desk & Reception
- Communication & Time Management
- Clerical & Administrative Support
- Time management
- Problem solving
- Attention to detail
- Team collaboration
- Order tracking
- Customer communication
- Adobe software
- Data entry
- Invoice processing
- QuickBooks usage
- Customer service
- Phone call answering
- Writing reports
- Filing
- Multi-line phone proficiency
- Appointment scheduling
- Filing and data archiving
- Payroll liability and deductions
- Expense reporting
- Excel
- Excel spreadsheets
- Excellent with numbers
Certification
Driver's License, Valid
Timeline
Administrative Assistant
PJ Murphy Transportation INC.
02.2025 - Current
Night Auditor / Front Desk Clerk
Fairfield Inn & Suites
08.2024 - 02.2025
Customer Service Representative (CSR)
Loan Max Title Loans
07.2023 - 06.2024
Sales Associate
Best Price Auto Sales
04.2023 - 07.2023
Logistics Associate (Temp)
Abcam
07.2022 - 02.2023
Driver
Uber Eats
02.2022 - Current
Office Assistant
The Rockingham Mall
01.2022 - 07.2022
Package Handler (Seasonal)
UPS
11.2020 - 01.2021
Receptionist / Administrative Assistant
Vision Cigars
07.2020 - 12.2021
High School Diploma -
Lawrence High School
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