Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Erika Alvarez

Union

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, and over the top costumer service skills willing to go above and beyond to deliver great service.

Overview

4
4
years of professional experience

Work History

PCC

Hearing Life
05.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Great costumer service
  • Answer incoming calls to schedule, reschedule appointments.
  • Confirm 24, 48, 72 hr appointments
  • Filing, faxing, printing paperwork
  • Helping patient with intake
  • Billing
  • Answer any questions, or concerns
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Sales Associate

MAC Cosmetics
10.2021 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Register
  • Apply makeup products directly on clients face
  • Responsible for opening store

Communications Operator

Trinitas Medical Center
11.2019 - 07.2020
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
  • Handled customer complaints using strong engagement, research and issue-resolution skills.
  • Performed minor troubleshooting on communications equipment to alleviate downtime.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
  • Processed customer calls by accurately logging all pertinent information in computer system.
  • Properly directed inbound calls in phone queues to improve call flow

Education

High School Diploma -

Elizabeth High School
Elizabeth, NJ
06.2006

Skills

  • Attention to Detail
  • computer Software Proficiency
  • MS Office
  • Critical Thinking
  • Interpersonal Communication
  • Fluent in Spanish
  • Excellent Communication
  • Data Entry
  • Remote Office Availability
  • Microsoft Word
  • Clerical Support
  • Teamwork and Collaboration
  • Self-Directed
  • Verbal Communication
  • Self starter
  • Punctual

Accomplishments

When worked at Newark airport, received a certificate on Great costumer service.

Timeline

PCC

Hearing Life
05.2023 - Current

Sales Associate

MAC Cosmetics
10.2021 - 04.2023

Communications Operator

Trinitas Medical Center
11.2019 - 07.2020

High School Diploma -

Elizabeth High School

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Erika Alvarez