Summary
Overview
Work History
Education
Skills
LANGUAGES
Projects
Timeline
Hi, I’m

ERIKA ALVAREZ

GARDENA,UNITED STATES

Summary

Dynamic individual with hands-on experience in manufacturing and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

10
years of professional experience

Work History

Ultra PRO International LLC

LOGISTICS SPECIALIST
01.2017 - 08.2017

Job overview

  • Coordinated logistics for incoming shipments, enhancing efficiency and accuracy in operations.
  • Managed daily communication with Dutch warehouse, optimizing international coordination.
  • Oversaw purchase order processes, resolving discrepancies to support seamless logistics flow.

Ultra PRO International LLC

CUSTOMER SERVICE REPRESENTATIVE/QA
08.2015 - 08.2017

Job overview

  • Handled customer inquiries, focusing on Amazon and Walmart accounts, ensuring high satisfaction.
  • Trained new representatives in logistics and order processing, enhancing team efficiency.
  • Resolved complex service issues, improving customer retention and loyalty.
  • Implemented feedback systems, leading to measurable improvements in service quality.
  • Maintained ongoing schedule and documentation for all reporting procedures.
  • Communicated with production team members about quality issues.
  • Kept detailed records of quality and imperfect products.

Ultra PRO International LLC

ECOMMERCE DEPARTMENT COORDINATOR
08.2017 - 04.2025

Job overview

  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Updated and maintained confidential databases and records.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Created and managed office systems to efficiently deal with documentation.
  • Resolve Gorgias escalations, enhancing customer satisfaction and communication.
  • Process Vendor Central orders, maintaining seamless vendor relationships.
  • Act as liaison with warehouse, accounting, and IT, fostering collaboration.
  • Streamline e-commerce operations through Shopify, Amazon, and Vendor Central platforms while orchestrating inventory management and cross-departmental communication.
  • Drive operational excellence by developing comprehensive SOPs, managing inventory forecasts, and implementing efficient order processing systems.

Education

Los Angeles Southwest College
Los Angeles, CA

AA from Business Administration

Skills

  • Customer service and support
  • ERP and inventory management
  • B2B sales strategies
  • Zendesk and Gorgias proficiency
  • Amazon Seller and Vendor Central
  • Logistics and order processing
  • Forecasting and planning
  • Training and development
  • Warehouse operations
  • Report preparation and analysis
  • Document handling
  • Information confidentiality
  • Project planning
  • Interpersonal communication
  • Executive support
  • Administrative support
  • Advanced MS office suite
  • Event planning

LANGUAGES

English (Native)
Spanish (Native)

Projects

  • Assisted IT during the company wide ERPN roll out and implementation. Help create processes and workflows with system developers.

Timeline

ECOMMERCE DEPARTMENT COORDINATOR

Ultra PRO International LLC
08.2017 - 04.2025

LOGISTICS SPECIALIST

Ultra PRO International LLC
01.2017 - 08.2017

CUSTOMER SERVICE REPRESENTATIVE/QA

Ultra PRO International LLC
08.2015 - 08.2017

Los Angeles Southwest College

AA from Business Administration
ERIKA ALVAREZ