Hi, I’m
ERIKA ALVAREZ
GARDENA,UNITED STATES
Summary
Experienced with leading customer service teams to drive satisfaction and efficiency. Utilizes problem-solving and leadership skills to maintain high standards of service. Track record of fostering team collaboration and addressing customer needs effectively.
Overview
10
years of professional experience
Work History
Ultra PRO International LLC
ECOMMERCE DEPARTMENT COORDINATOR
08.2017 - Current
Job overview
- Coordinate Shopify orders, ensuring accurate processing and timely adjustments.
- Resolve Gorgias escalations, enhancing customer satisfaction and communication.
- Process Vendor Central orders, maintaining seamless vendor relationships.
- Manage Amazon inventory and listings, optimizing sales and stock levels.
- Act as liaison with warehouse, accounting, and IT, fostering collaboration.
- Streamline e-commerce operations through Shopify, Amazon, and Vendor Central platforms while orchestrating inventory management and cross-departmental communication.
- Drive operational excellence by developing comprehensive SOPs, managing inventory forecasts, and implementing efficient order processing systems.
Ultra PRO International LLC
LOGISTICS SPECIALIST
01.2017 - 08.2017
Job overview
- Coordinated logistics for incoming shipments, enhancing efficiency and accuracy in operations.
- Managed daily communication with Dutch warehouse, optimizing international coordination.
- Oversaw purchase order processes, resolving discrepancies to support seamless logistics flow.
Ultra PRO International LLC
CUSTOMER SERVICE REPRESENTATIVE/QA
08.2015 - 08.2017
Job overview
- Handled customer inquiries, focusing on Amazon and Walmart accounts, ensuring high satisfaction.
- Trained new representatives in logistics and order processing, enhancing team efficiency.
- Resolved complex service issues, improving customer retention and loyalty.
- Implemented feedback systems, leading to measurable improvements in service quality.
Education
Los Angeles Southwest CollegeLos Angeles, CA
AA from Business Administration
Skills
- Customer service and support
- ERP and inventory management
- B2B sales strategies
- Zendesk and Gorgias proficiency
- Amazon Seller and Vendor Central
- Shopify platform expertise
- Logistics and order processing
- Forecasting and planning
- Training and development
- Warehouse operations
- Report preparation and analysis
LANGUAGES
English (Native)
Spanish (Native)
Timeline
ECOMMERCE DEPARTMENT COORDINATOR
Ultra PRO International LLC
08.2017 - Current
LOGISTICS SPECIALIST
Ultra PRO International LLC
01.2017 - 08.2017
CUSTOMER SERVICE REPRESENTATIVE/QA
Ultra PRO International LLC
08.2015 - 08.2017
Los Angeles Southwest College
AA from Business Administration
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