Erika Amandi
Davenport,FL
Summary
Proven sales professional with a track record of exceeding sales targets at Sosa Cigars by leveraging strong communication skills and sales expertise. Skilled in cash handling and building customer loyalty, consistently enhancing customer satisfaction and fostering repeat business. Adaptable and goal-driven, excels in fast-paced retail environments, significantly contributing to team success.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Sosa Cigars
06.2018 - 12.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
Sales Associate
Lucky Brand Jeans
02.2015 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School - Science, Technology, And Society
Miami Beach High School
Miami Beach, FL06.1988
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Cash Register Operation
- Complex Problem-Solving
- Processing payments
- Point of sale operation
- Opening and closing procedures
- Customer Needs Assessment
- Visual Merchandising
- Fitting room maintenance
- Cold-calling
- Customer Service
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Adaptable and Flexible
- Honest and Dependable
- Customer Assistance
- Positive Customer Engagement
- Decision-Making
- Organization
- Building Customer Loyalty
- Product Knowledge
- Goal-Driven
Languages
Spanish
Native or Bilingual
Timeline
Sales Assistant
Sosa Cigars
06.2018 - 12.2019
Sales Associate
Lucky Brand Jeans
02.2015 - 09.2016
High School - Science, Technology, And Society
Miami Beach High School
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