Erika Ancira

• Completed 3-month contract position as a temp with Health Plan of San Joaquin.
• Performed triage on POD referral assessments for Medi-Cal members to ensure appropriate follow-up with Behavioral Health and/or Social Services case management.
• Facilitated coordination of BLS Gurney non-emergency medical transportation with vendors for member medical appointments.
• Developed and maintained strong relationships with healthcare providers and patients to enhance communication.

• Provided compassionate care and support for daily living activities for stroke patient.
• Monitored health conditions and reported changes to healthcare professionals.
• Assisted with medication management and adherence to prescribed regimens.
• Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
• Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with stroke patient.
• Collaborated closely with interdisciplinary healthcare teams, integrating recommendations from professionals into comprehensive patient care plans.

• Managed data collection and reporting processes to ensure accurate and timely information for program evaluation purposes, leading to continuous improvement efforts.
• Ensured compliance with regulatory standards by staying current on industry best practices and incorporating them into daily operations.
• Coordinated interdisciplinary team meetings to optimize ECM program launch.
• Created and prepared training material according to CCAH requirements.
• Assembled comprehensive assessment for patient intake and consent for ECM services.
• Developed training materials for new community health workers, enhancing team knowledge and efficiency.

• Assisted in maintaining HRIS database for accurate employee records and documentation.
• Mentored/trained new HR Assistant, fostering a collaborative environment for knowledge sharing and development.
• Managed open enrollment processes, ensuring compliance with regulatory requirements and company policies.
• Conducted thorough audit of employee benefit files, identifying discrepancies and reducing potential risks for the organization through first time HRIS open enrollment.

• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients and families on community resources, treatment options and health care services to better manage conditions.
• Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.

• Initial position as Receptionist/Administrative Assistant, promotions followed chronologically as Administrative Technician, Accounts Payable Clerk, and exited as Human Resource Assistant.
• Managed on average 200 personnel files, annual and 90-day employee evaluations.
• Assisted Provider Credentialing process.
• Supported talent acquisition efforts.
• Organized company-wide events.
• Created new hire training binder for Receptionist/Admin Assistant, AP clerk, and HR assistant positions.
• Reduced payment errors by maintaining accurate vendor records and reconciling accounts regularly.
• Improved vendor relationships through diligent communication and prompt issue resolution.
• Enhanced department efficiency with the implementation of digital document management tools for faster invoice retrieval.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, mail, and walk-in representatives.

Job placement at Castle Family Health Centers, Administration.

• Assisted Foster Farms management team in mass hire event of 800+ employees in three weeks.
• Translated applications and documents for average of 300 candidates.
• Prepared drug-screening test samples and obtained and recorded test data in accordance with standards.

• Utilized Zoom, Google Classroom, Padlet, Powerpoint and Youtube to instruct conversational English and grammar for 360 students on weekly basis.
• Developed engaging lesson plans to enhance student language acquisition and cultural understanding.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

• Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
• Completed store opening and closing procedures, balanced tills, completed bank deposits.
• Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
• Managed staff interviews, training and supervision.
• Trained and mentored team members on service protocols and operational procedures.
• Started as Car Hop server August 2017, promoted to Shift Supervisor in March 2018 by new store manager.

• Identified, selected, and modified instructional resources to meet needs of each individual student.

• Promoted language development through engaging activities, including role-playing exercises and storytelling sessions.
• Increased overall class engagement by incorporating interactive group activities alongside traditional lectures.

• Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
• Conducted group instruction to improve academic performance, enhance occupational skills and prepare for standardized tests.
• Assisted students in developing effective study habits and time management skills, leading to more efficient learning.
• Encouraged students to develop perseverance mindset while teaching long-term visualization of success.

• Study Abroad: Spain, Spanish Studies
• Professional Development: TESOL, Teaching English to Speakers of Other Languages
• Minor Psychology and Spanish
• Elected to Finance Chair, Spring Sectional Chair, and Recruitment Chair for Alpha Phi Omega - Alpha Eta Kappa and Phi Mu - Eta Xi in 2015, 2016, 2017

• Completed professional development for Community Health Worker Certification.
• Entry-level training program focused on community and clinical services, community programs and social services.
• Theoretical learning, practical exercises, and real-world applications to prepare for diverse responsibilities of the CHW role.

• Completed professional development in Office Administration
• Program training for roles focused on computer applications, record management, business document preparation, office organization, and communication skills, additional introduction to marketing with website creation, flyers, and social media management.