Erika Ancira

• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services under their CCAH insurance, empowering them to make informed decisions about their care needs.

• Initial position as Receptionist/Administrative Assistant, promotions followed chronologically as Administrative Technician, Accounts Payable Clerk, and exited as Human Resource Assistant.
• Efficiently managed on average 200 personnel files, annual and 90-day employee evaluations.
• Assist provider Credentialing process.
• Support talent acquisition efforts.
• Organize company-wide events.
• Created new hire training binder for Receptionist/Admin Assistant, AP clerk, and HR assistant positions.
• Reduced payment errors by maintaining accurate vendor records and reconciling accounts regularly.
• Improved vendor relationships through diligent communication and prompt issue resolution.
• Enhanced department efficiency with the implementation of digital document management tools for faster invoice retrieval.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, mail, and walk-in representatives.

Job placement at Castle Family Health Centers, Administration.

• Assisted Foster Farms management team in mass hire event of 800+ employees in three weeks.
• Translated applications and documents for average of 300 candidates.
• Prepared drug-screening test samples and obtained and recorded test data in accordance with standards.

• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

• Utilized Zoom, Google Classroom, Padlet, Powerpoint and Youtube to instruct conversational English and grammar for 360 students on weekly basis.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Managed staff hiring, training and supervision.

• Identified, selected, and modified instructional resources to meet needs of each individual student.

• Worked flexible hours across night, weekend, and holiday shifts.
• Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
• Operated headset communication system to take orders quickly and accurately from customers.

• Promoted language development through engaging activities, including role-playing exercises and storytelling sessions.
• Increased overall class engagement by incorporating interactive group activities alongside traditional lectures.

• Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
• Conducted group instruction to improve academic performance, enhance occupational skills and prepare for standardized tests.
• Assisted students in developing effective study habits and time management skills, leading to more efficient learning.
• Encouraged students to develop perseverance mindset while teaching long-term visualization of success.

• Study Abroad: Spain, Spanish Studies
• Professional Development: TESOL, Teaching English to Speakers of Other Languages
• Minor Psychology and Spanish
• Elected to Finance Chair, Spring Sectional Chair, and Recruitment Chair for Alpha Phi Omega - Alpha Eta Kappa and Phi Mu - Eta Xi in 2015, 2016, 2017