Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erika Aragon

El Paso

Summary

Committed and motivated to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Restaurant Waiter

Crave Kitchen & Bar
07.2025 - Current
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Collaborated with kitchen staff to ensure timely order delivery and accuracy.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Processed guest payments efficiently using POS systems, ensuring smooth transactions.
  • Adapted to varying customer volumes while maintaining high service quality standards.
  • Recommended menu items based on guest preferences, improving satisfaction levels.
  • Cultivated warm relationships with regular customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Grocery Store Cashier

Whole Food Market
01.2025 - 06.2025
  • Collaborated with team members to streamline checkout procedures and reduce wait times.
  • Adapted quickly to new procedures and technologies in fast-paced environment.
  • Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
  • Built relationships with customers to encourage repeat business.
  • Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.

Retail Cashier

Marshalls Department Store
08.2024 - 01.2025
  • Processed customer transactions quickly and accurately using point-of-sale systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained clean and organized checkout area to ensure efficient operations.
  • Handled cash, credit, and returns while adhering to company policies.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Learned inventory management procedures to support stock replenishment efforts.

Restaurant Waiter

Nour Mediterranean Café
07.2020 - 07.2023
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Trained new servers on menu offerings and restaurant procedures to enhance team efficiency.
  • Coordinated orders with kitchen staff to maintain accurate and timely service flow.
  • Managed cash handling processes, including accurate processing of payments and balancing registers.
  • Assisted in maintaining cleanliness and organization of dining area to uphold health standards.
  • Enhanced guest satisfaction by promptly addressing concerns and resolving issues efficiently.
  • Collaborated with team members to optimize workflow during peak service hours for improved performance.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Bachelor of Science - Nursing

The University of Texas At El Paso
El Paso, TX
05-2027

High School Diploma -

Coronado High School
100 Champions Pl, El Paso, TX 79912
05-2019

Skills

  • Communication
  • Problem-solving
  • Adaptability
  • Creativity
  • Analytical skills
  • Cash handling
  • Service quality
  • Active listening
  • Teamwork
  • Cleanliness

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Restaurant Waiter

Crave Kitchen & Bar
07.2025 - Current

Grocery Store Cashier

Whole Food Market
01.2025 - 06.2025

Retail Cashier

Marshalls Department Store
08.2024 - 01.2025

Restaurant Waiter

Nour Mediterranean Café
07.2020 - 07.2023

Bachelor of Science - Nursing

The University of Texas At El Paso

High School Diploma -

Coronado High School

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