Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika A. Raymond

Chatsworth,CA

Summary

Seasoned professional with over seven years of expertise in customer service and management, notably at Progressive. Excelled in high-volume environments, enhancing customer relationships and achieving monthly goals. Skilled in bilingual communication and complaint resolution, I thrive on coaching teams towards excellence and driving significant improvements in customer satisfaction.

Overview

8
8
years of professional experience

Work History

Bilingual Call Center

Progressive
01.2014 - 01.2016
  • Support customer inquiries and insurance policy needs
  • Being well versed in coverages, rates, billing issues and general policy reviews
  • Educate Spanish speaking customer in the laws and rules in their state
  • Communicating with Agencies, agents and clients
  • Meet goals and deadlines monthly

Assistant Manager

Famous Footwear
01.2008 - 01.2014
  • Provide excellent customer service
  • Manage all aspects of daily store operations; sales goals, merchandising, recovering, opening and closing procedures
  • Coach and develop team members
  • Recruit and interview new talent
  • Excellent loss prevention skills

Sales Support Lead

Victoria’s Secret
01.2009 - 01.2011
  • Re-merchandised departments according to plan-o-grams
  • Received and unloaded new merchandise
  • Coached team members on merchandising guide lines
  • Responsible for executing sale changes in a timely manner
  • Conducted semi-annual inventories

Education

Pharmacy Technician -

Boston Reed College
Roseville, CA

General Education -

Sierra College
Rocklin, CA

Skills

  • Seven years of customer service and management
  • Extremely productive in a high-volume, high-stress environment
  • Employee training and development
  • Self-starter with a can-do attitude
  • Bilingual
  • Call handling
  • Complaint resolution
  • Interpersonal skills
  • Inbound phone calls
  • Payment processing
  • Professional phone voice
  • Customer relationship management

Timeline

Bilingual Call Center

Progressive
01.2014 - 01.2016

Sales Support Lead

Victoria’s Secret
01.2009 - 01.2011

Assistant Manager

Famous Footwear
01.2008 - 01.2014

Pharmacy Technician -

Boston Reed College

General Education -

Sierra College
Erika A. Raymond