Microsoft Excel
Erika Arceneaux
4040 13th Street, Port Arthur,TX
Summary
Detail-oriented individual with exceptional communication and great eye for detail. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments independently. Recognized for taking proactive approach to identifying and addressing issues, with focus on customer service, optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Cashier, Popeyes Louisiana Kitchen
American QSR
05.2024 - 12.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Administrative Office Manager
SCI Corporation Inc, Forest Lawn Memorial Park
03.2004 - 05.2010
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created reports, presentations and other materials for executive staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for 6 employees.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Education
Associate of Applied Business - Associate Business
Texas Southern University
Houston, TX05.1993
High School Diploma -
LIncoln High School
Port Arthur, TX05.1992
Skills
- Customer relations
- Guest inquiries
- Currency counting
- Cash register systems
- Multitasking and organization
- Order taking
- Complaint resolution
- Attention to detail
- Hospitality and accommodation
- Cash register operation
- Customer service
- Loss prevention
- Checkout monitoring
- Issue resolution
- Sales transactions
- Cash handling
- Credit and cash transactions
- Point of sale proficiency
- Refunds and exchanges
- Cash handling and management
- Payment posting
- Order verification
- Order packaging
- POS systems
- Online orders preparation
- Loyalty program promotion
- Point-of-sale system
- Clear communication
- Basic math
Software
Microsoft Spreadsheet
Microsoft OneDrive
Microsoft Edge
Microsoft POS
Timeline
Cashier, Popeyes Louisiana Kitchen
American QSR
05.2024 - 12.2024
Administrative Office Manager
SCI Corporation Inc, Forest Lawn Memorial Park
03.2004 - 05.2010
High School Diploma -
LIncoln High School
Associate of Applied Business - Associate Business
Texas Southern University
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