Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Guadalupe Salcedo Arellano

Erika Guadalupe Salcedo Arellano

Tonala,Jalisco

Summary

I was born in Guadalajara, Mexico, and spent my first 11 years growing up in California before returning to Guadalajara, where I have lived since. This bicultural experience has deeply shaped my personal development, adaptability, and the way I understand people and their emotional processes.

I come from a business-oriented family, which gave me structure and discipline from an early age. At the same time, I have experienced several personal and emotional challenges that strongly influenced my decision to study psychology. Those experiences didn’t push me away from the field — they pulled me toward it.

Along my academic path, I have completed several psychology-related diploma programs, including training in the diagnosis and understanding of depressive disorders, as well as alternative and mind–body approaches. These experiences confirmed that psychology is the path I want to continue pursuing in life.

At this point, I feel ready to move into a new stage: gaining closer, hands-on exposure to the helping side of psychology. I am interested in volunteering or entry-level opportunities that allow me to support others, shifting from a place of receiving help to one of contributing, while continuing to learn and grow through service and human connection.

Overview

8
8
years of professional experience

Work History

Client Intake & Onboarding Supervisor

HRPV - Mexico
12.2020 - Current
  • Conduct initial intake calls with prospective clients to gather and assess financial and legal information, determining eligibility prior to attorney consultations.
  • Supervise and review intake calls to ensure team members accurately screen and qualify leads in accordance with firm guidelines.
  • Develop and implement process improvements to streamline client intake, reduce response time, and enhance overall client experience.
  • Conduct client consultations with pre-qualified leads, initiate case onboarding, and facilitate client retention and case activation.
  • Maintain ongoing communication with retained clients to obtain outstanding documentation and ensure timely progression of bankruptcy cases.

Butcher Shop Administration

Sta. Eduwiges - Matriz
08.2017 - 09.2019
  • Coordinated with multiple branch locations as part of a central (head office) operation, tracking outgoing merchandise and reconciling daily accounts.
  • Maintained end-of-day financial records and followed up on balances owed by branch locations.
  • Managed daily sales transactions and customer payments with accuracy.
  • Monitored inventory levels and identified merchandise needs to maintain adequate stock across operations.

Education

Bachelor of Science - Psychology

UNITEC - Universidad Tecnológica De México
TLAQUEPAQUE
07-2027

No Degree - Alternative Medicine - Biodecoding

CUAMED - University Medical Center Alternatives
Guadalajara, Jalisco
12-2022

Skills

  • Conflict resolution and problem-solving
  • Team coordination and supervision
  • Active listening
  • Empathy and emotional intelligence
  • Sales
  • Confidentiality and ethical awareness

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Client Intake & Onboarding Supervisor

HRPV - Mexico
12.2020 - Current

Butcher Shop Administration

Sta. Eduwiges - Matriz
08.2017 - 09.2019

Bachelor of Science - Psychology

UNITEC - Universidad Tecnológica De México

No Degree - Alternative Medicine - Biodecoding

CUAMED - University Medical Center Alternatives