Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Arevalo

Grand Prairie,TX

Summary

I am a hardworking individual with customer service, multitasking and time management abilities. Not to mention, I am also devoted to giving every customer a positive and memorable experience. additionally, I am committed with a history of meeting company needs with consistent and organized practices. I am very skilled in working under pressure and adapting to new situations and challenges. I'm always ready to learn and thrive in new environments to expand my knowledge and find my passion.

Overview

9
9
years of professional experience

Work History

Bilingual Payment Solutions Advocate

Bread Financial
05.2022 - Current
  • Negotiated making outbound calls through dialer or manual skip tracing efforts and also received incoming customer calls and negotiated settlements or secured payment arrangements.
  • Worked fast and efficiently through high call volume
  • Provided quality customer service to secure payment arrangements for customers who are past due on their credit cards accounts
  • Displayed exceptional verbal and written communication, negotiation, and active listening skills
  • Displayed ability to establish rapport and credibility with a variety of customers
  • Carefully documented with detail encounter with all account holders
  • Reviewed accounts current and past due to also answer customer questions
  • Maintained exceptional standards of department and individual goals meeting 100% Call Quality by adhering to state law
  • Managed multiple programs while taking calls and communicating with supervisors and/or coworkers through teams and other channels.

Sales Advocate

Talk4Less Wireless
02.2019 - 07.2021
  • greeted all customers in a friendly and timely manner
  • proactively learned new promotions, price changes, and policy updates in a constantly changing environment.
  • Filled paperwork and forms for management to resolve issues
  • maintained store cleanliness, stocked accessories, and kept displays current and compliant to corporate standards.
  • Utilized time management skills to arrive on time and have store ready to open and close making sure all sensitive items have been secured.
  • Build rapport and listening to customers to sell no contract wireless phones, service plans and accessories in a fast-paced environment.
  • worked alongside peers and store leaders learning and sharing best practices while serving customers and providing resolutions to issues or sales.
  • participated in outside sales events or promotions
  • worked flexible hours, weekend, and holidays at various locations

Assistant Property Manager

Norwood Village Apartments
03.2018 - 12.2019
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action
  • Explained policies and procedures to tenants and enforced rules
  • Handled resident complaints and expedited maintenance requests
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
  • Kept records of correspondence with residents and tenants
  • Escalated critical issues to property manager to ensure immediate resolution
  • Collected monthly assessments, rental fees, deposits and payments
  • Created and updated marketing materials for properties
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service

Sales Advocate

A'GACI
02.2016 - 01.2017


  • Greeted and welcome all customers
  • Organized and executed in-store promotions
  • Optimized inventory management processes by accurately tracking stock levels and placing timely orders as necessary.
  • Maintained extensive knowledge of products and services to better assist customers in their purchasing decisions.
  • Boosted customer satisfaction with personalized service, addressing each client''s unique needs and preferences.
  • Exceeded expectations in maintaining high standards of professionalism and customer care in all interactions, setting an example for fellow team members.
  • maintained store cleanliness


Education

High School Diploma -

Arlington High School
Arlington, TX
06.2020

Skills

  • Computer Skills
  • Working Collaboratively
  • Spreadsheet Tracking
  • Critical Thinking
  • Team Building
  • Complex Problem Solving
  • Experience with Microsoft Office, Excel, Outlook
  • Creative and Adaptable
  • Clear Communication
  • Data Entry
  • Bilingual
  • Multitask in fast paced environment
  • Detail oriented
  • Dependable
  • Self motivated
  • Excellent grammar skills
  • Call center experience
  • Work from home experience

Timeline

Bilingual Payment Solutions Advocate

Bread Financial
05.2022 - Current

Sales Advocate

Talk4Less Wireless
02.2019 - 07.2021

Assistant Property Manager

Norwood Village Apartments
03.2018 - 12.2019

Sales Advocate

A'GACI
02.2016 - 01.2017

High School Diploma -

Arlington High School

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Erika Arevalo