Erika Arias
Lake Mary,FL
Summary
Diligent leasing professional with a strong background in property leasing and tenant relations. Successfully contributed to high occupancy rates and tenant satisfaction. Team-oriented with focus on adaptability and achieving results while demonstrating strong organizational, communication and negotiation skills.
Overview
15
15
years of professional experience
Work History
Leasing Consultant
Khanian Realty
Lake Mary, FL
05.2022 - Current
- Maintained high occupancy rates above 97% through effective marketing strategies and excellent customer service.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests, vendor scheduling, promptly addressing concerns and resolving conflicts, rent collections and application approvals.
International Teller
Wells Fargo & Company
Palm Harbor, FL
07.2014 - 05.2022
- Assisted with customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly and accurately, minimizing wait times.
- Completed high-volume money counts and maintained records per policies and procedures
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
Assistant Manager/ Nike Track Manager
Finish Line
Tampa, FL
01.2010 - 07.2014
- Assists store manager in supervising staff daily with corporate human resource policies
- Recruited new staff as needed
- Maintains a daily store training program
- Monitors operations to ensure that standards are met and maintained regarding customer service, merchandise presentations, Store cleanliness, shrinkage
- Monitors deliveries to and product movement within the Store to ensure effective inventory and merchandise management
- Demonstrated salesmanship skills by maintaining sales as per established profit goals
- Holds accountability for store sales, metrics, stock and merchandise flow
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Associate of Arts - Education
St. Petersburg College
Clearwater, FLSkills
- Leadership and Management
- Customer Service and Sales
- Excellent organizational skills and attention to detail
- Excellent verbal and written communication skills
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
Khanian Realty
05.2022 - Current
International Teller
Wells Fargo & Company
07.2014 - 05.2022
Assistant Manager/ Nike Track Manager
Finish Line
01.2010 - 07.2014
Associate of Arts - Education
St. Petersburg College