Erika Arias
Lake Mary,FL
Summary
Diligent leasing professional with a strong background in property leasing and tenant relations. Successfully contributed to high occupancy rates and tenant satisfaction. Team-oriented with focus on adaptability and achieving results while demonstrating strong organizational, communication and negotiation skills.
Overview
15
15
years of professional experience
Work History
Leasing Consultant
Khanian Realty
05.2022 - Current
- Maintained high occupancy rates above 97% through effective marketing strategies and excellent customer service.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests, vendor scheduling, promptly addressing concerns and resolving conflicts, rent collections and application approvals.
International Teller
Wells Fargo & Company
07.2014 - 05.2022
- Assisted with customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly and accurately, minimizing wait times.
- Completed high-volume money counts and maintained records per policies and procedures
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
Assistant Manager/ Nike Track Manager
Finish Line
01.2010 - 07.2014
- Assists store manager in supervising staff daily with corporate human resource policies
- Recruited new staff as needed
- Maintains a daily store training program
- Monitors operations to ensure that standards are met and maintained regarding customer service, merchandise presentations, Store cleanliness, shrinkage
- Monitors deliveries to and product movement within the Store to ensure effective inventory and merchandise management
- Demonstrated salesmanship skills by maintaining sales as per established profit goals
- Holds accountability for store sales, metrics, stock and merchandise flow
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Associate of Arts - Education
St. Petersburg College
Clearwater, FLSkills
- Leadership and Management
- Customer Service and Sales
- Excellent organizational skills and attention to detail
- Excellent verbal and written communication skills
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
Khanian Realty
05.2022 - Current
International Teller
Wells Fargo & Company
07.2014 - 05.2022
Assistant Manager/ Nike Track Manager
Finish Line
01.2010 - 07.2014
Associate of Arts - Education
St. Petersburg College
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