Erika Armendariz

• Coordinate referrals, service planning and documentation of services for assigned caseload. Act as a liaison with stakeholders, including legal providers and immigration court.
• Accept crisis calls and provide support to families in crisis. Participate in weekly face to face or phone supervision with the supervisor. 75% travel, including car, train, and flight transportation and overnight stays.
• Conduct comprehensive assessments, develop treatment plans, and make independent decisions in the field regarding the safety and well-being of assigned children and families.
• Meet all deadlines required by program supervisor and federal partners.
• Communicate effectively in writing and verbally in English and Spanish.
• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Maintain a case load in accordance with agency policies and procedures and licensing and contract standards. Maintain a minimum number of weekly contacts with children and families.
• Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
• Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through best possible supports, and follow ups are conducted as needed. Engage and involve children and their sponsors in the casework process.
• Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
• Work evenings, weekends and holidays as needed or requested by position supervisor. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.

• Provided service coordination to clients who received services through the Medicaid Waiver or non-waiver programs, which included monitoring and oversight of client care.
• Completed necessary monthly encounters with all clients on assigned case load to provide client care, meet performance targets, and ensure high-quality, accurate, and timely submission of all documentation.
• Effectively applied all rules and regulations pertinent to the Medicaid waiver or non-waiver programs, including proper completion of all documentation.
• Effectively organized and facilitated timely meetings with clients, LARs, interdisciplinary teams to engage in their client's service planning,
• Attended guardianship court hearings for clients.
• Attend all team and individual meetings as required by supervisor and maintain open communication regarding assigned caseload or such matters that affect the delivery of services;
• Facilitated effective crisis prevention and management, linking and assisting the clients to secure appropriate and accessible services and supports.
• Coordinated client services to ensure timely access to mental health resources.
• Conducted intake assessments to identify client needs and appropriate services.
• Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.

• Located members who needed guidance, telephonic and in person outreach and create a positive experience and relationship with the members. At times focus primarily on conducting health risk assessments with members.
• Assisted in completion of recommended screenings and tests. Find out if members need help with any specific barriers to healthcare. Identify health plan resources or local community resources to provide solutions for members.
• Kept members out of the hospital by supporting regular visits to their primary physician. Keep members actively engaged with their primary physician.
• Supported the members to ensure pick - up of their prescriptions is done consistently.
• Proactively engaged members to manage their care and provided member education. Supported transitions of care and helped to keep members compliant with their care plans.
• Partnered with care team (community, providers, and internal staff), knowledge and continued learning of community cultures and values.
• Assisted supervisor in training new employees and provide support. Serve as a resources and guidance to coworkers.
• Assisted in navigating patient care processes to enhance service delivery and support team objectives.
• Analyzed patient data to identify trends, ensuring compliance with regulatory requirements and improving service outcomes.
• Developed training materials for new staff, fostering understanding of navigation tools and systems used within the organization.
• Worked effectively in fast-paced environments with a case load of 1600 clients a year.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Assisted STAR Kids Members, legally authorized representatives, and providers to meet the behavioral healthcare needs of each member’s condition. Identified members who may benefit from service management, conducted an assessment and developed, implemented and monitored an ISP.
• Conducted telephonic outreach to determine if services meet members' needs.
• Reviewed information submitted by providers into the database to ensure material is appropriate and consistent with guidelines for data inclusion.
• Complied with established referral, pre-certification and authorization policies, procedures and processes by related medical management staff.
• Maintained compliance with federal and state regulations and contractual agreements.
• Assisted team with Hedis.
• Coordinated health program initiatives to enhance member engagement and access to services.
• Collaborated with healthcare professionals to create targeted interventions for reducing disease prevalence in vulnerable populations.

• Made outbound calls to assess members' current health status, and Identified gaps or barriers in treatment plans. Provided patient education to assist with self-management.
• Interacted with Medical Directors on challenging cases. Coordinated care for members, and made referrals to outside sources.
• Coordinated services as needed (home health, DME, etc.)
• Educated members on disease processes, and encouraged members to make healthy lifestyle changes.
• Documented and tracked findings, and utilized Milliman criteria to determine if patients were in the correct hospital setting.
• Made 'welcome home' calls to ensure that discharged member received the necessary services and resources.
• Coordinated care plans to meet patient needs and improve health outcomes.
• Facilitated communication between healthcare providers and patients for seamless service delivery.
• Monitored patient progress, documenting updates and adjusting care strategies as necessary.
• Assisted patients in navigating insurance benefits and accessing necessary resources.

Case Manager:

• Completed case management assessment on all clients entering caseload, developed, implemented and revised individual case plans and consistently monitored progress toward goals.
• Provided on-going supportive and/or case management functions in accordance with the problems, needs and strategies identified within the case plan in order to help the clients achieve the stated goals and objectives. This included communicating regularly with probation officers, social workers, Drs, counselors, schools etc when appropriate.
• Participated actively as a team member in supporting clients and the facility as needed.
• Consulted and cooperated with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with the focus on attaining client goals.
• Maintained client and program records in accordance with applicable standards and regulations, grant requirements, etc.
• Attended weekly case consultation meetings and monthly trainings
• Coordinated case management services for clients, ensuring access to essential resources and support systems.
• Organized workshops and support groups, promoting client engagement and community involvement.

Child Specialist:

• Performed intake activities for each child; and assess the needs of the participants.
• Formulated a plan with the child’s mother and implement individual action plans. I
• Interacted with child participants, meet to discuss with the child about specific needs; issues at school, behavioral/emotional or mental problems, or medical needs.
• Assisted and managed the volunteers and staff for the after school and summer programs for the children.
• Assessed children's developmental needs through structured observations and individualized assessments.
• Analyzed trends and data to inform decision-making and program development.
• Partnered with local organizations to expand access to social and community services.

Behavior Management Specialist:

• Developed and implemented individualized behavior intervention plans for clients.
• Worked closely with clients to plan, secure, coordinate and monitor services via community and informal resources to assist them in reaching optimum, social, psychological, and physical functioning, and their identified recovery resilience goals.
• Conducted functional/needs assessments based on needs or challenges of the family.
• Attended any required treatment team meetings and updated treatment plans for goals to be addressed in the course services.
• Facilitated the flow to treatment team members.
• Followed established treatment plan and assisted families to accomplish goals in a timely manner.
• Followed up with services that the families had been networked with, on a consistent or as needed basis.
• Conducted day to day observations of the clients in the home and school settings.
• Taught and modeled strategies and provided skills to improve family functioning both in the home and school settings.
• Attended and participated in IEP’s and ARD’s and other client related meetings in the schools.
• Maintained constant communication with client’s teachers, counselors, social workers and other school administrators. Educated teachers to implement various interventions in the classroom to help clients function efficiently within the classroom setting.

Case Manager:

• Provided in-home case management services according to the Level of Care authorized.
• Assisted consumer in coordinating weekly appointments, including arranging transportation
• Coordinate with clinical team at IOP to ensure continuity of care to consumers.
• Completed case management assessment, developed, implemented and revised individual case plans and consistently monitored progress toward goals.
• Coordinated case management services for clients, ensuring access to essential resources and support systems.

• Participated in pre-placement interviews in coordination with CPS intake coordinator. Evaluated and chose the foster home best suited for the child and placed the child into the foster home.
• Arrange for psychological, educational, dental, and medical testing as needed or required, obtain documentation of the child's clothing needs, and arranged for an appropriate educational placement. Developed 72-hour initial service plan, wrote a summary of the child's social history.
• Conducted the child's individualized service plan.
• Maintained communication with the foster family by providing supervision, support, training, documentation and intervention. Conducted monthly home visits.
• Served as primary liaison between a world for children, foster parents and school to assure that appropriate testing was done. Was present for special meetings ( IEP meetings, disciplinary conferences, etc.)
• Kept the child's probation officer or caseworker updated.
• Attended court sessions.
• Communicated with therapist regarding treatment progress and reviewed therapy notes every month to ensure the child was attending prescribed sessions.
• Conducted support groups and/or trainings, also provided in-home trainings for individualized needs.
• Presented case reviews with the treatment team.
• Attended professional conferences and seminars.
• Was on-call on a regular and equal basis for a week during each month.
• Monitor foster homes on caseload for ongoing compliance with A World for children policies. Conduct a quarterly review of foster parents and the home.
• Coordinated planning at the time of the child's termination from the program.

• Develop and conduct initial assessment, which included a recovery/resiliency treatment plan and a crisis management plan.
• Service and resource coordination with the goal of attaining access to rehabilitative, social, financial and medical services.
• Assisted with the development of natural support systems at the workplace or at school.
• Assisted in learning symptom monitoring and self management skills.
• Assisted in maintaining stable housing and constant monitoring.
• Coordinated individualized support plans to enhance client independence and well-being.
• Facilitated access to community resources for individuals with developmental disabilities.
• Assisted in crisis intervention, providing immediate support and guidance to clients in distress.
• Collaborated with multidisciplinary teams to assess client needs and develop tailored interventions.
• Conducted regular follow-ups to monitor client progress and adjust support strategies accordingly.
• Educated clients and families on available services, fostering informed decision-making and engagement.
• Documented client interactions and service outcomes to ensure compliance with organizational standards.
• Participated in training sessions to continuously improve knowledge of best practices in community support services.

Behavior Management Specialist:

• Developed and implemented individualized behavior intervention plans for clients.
• Worked closely with clients to plan, secure, coordinate and monitor services via community and informal resources to assist them in reaching optimum, social, psychological, and physical functioning, and their identified recovery resilience goals.
• Conducted functional/needs assessments based on needs or challenges of the family.
• Attended any required treatment team meetings and updated treatment plans for goals to be addressed in the course services.
• Facilitated the flow to treatment team members.
• Followed established treatment plan and assisted families to accomplish goals in a timely manner.
• Followed up with services that the families had been networked with, on a consistent or as needed basis.
• Conducted day to day observations of the clients in the home and school settings.
• Taught and modeled strategies and provided skills to improve family functioning both in the home and school settings.
• Attended and participated in IEP’s and ARD’s and other client related meetings in the schools.
• Maintained constant communication with client’s teachers, counselors, social workers and other school administrators. Educated teachers to implement various interventions in the classroom to help clients function efficiently within the classroom setting.

Case Manager:

• Provided in-home case management services according to the Level of Care authorized.
• Assisted consumer in coordinating weekly appointments, including arranging transportation
• Coordinate with clinical team at IOP to ensure continuity of care to consumers.
• Completed case management assessment, developed, implemented and revised individual case plans and consistently monitored progress toward goals.
• Coordinated case management services for clients, ensuring access to essential resources and support systems.

Privacy Officer:

• Assisted in the identification, implementation and maintenance of the agencies’ information privacy policies and procedures in coordination with immediate supervisor.
• Developed and implemented privacy policies to ensure compliance with regulations.
• Conducted regular risk assessments to identify potential data vulnerabilities.
• Managed data subject requests, ensuring timely responses and adherence to legal standards.
• Provided training sessions on privacy best practices for staff members.
• Championed a culture of continuous improvement within the privacy function, fostering innovation and adaptability to meet evolving regulatory demands.

• Direct service provider, providing resources acquisition and advocacy to women, and their families according to family service plan. Assist in internal monitoring of clients from different phases of recovery. Collection of GPRA’S data required by CSAT. Assist with ATR protocols and clients such enrollment, follow-up, and sessions. Provide self-advocacy groups and/or job readiness groups as part of the program strategies and worked on billing as needed.
• Assessed client needs to develop tailored service plans.
• Coordinated resources and services to support client goals effectively.
• Monitored progress and adjusted interventions based on client feedback.
• Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
• Documented case notes accurately to maintain compliance with regulations.
• Educated clients about available resources and support services.
• Facilitated communication between clients and service providers for optimal outcomes.