Erika Atkinson
Marion,IL
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
16
16
years of professional experience
Work History
Advanced Medical Support Assistant
U.S. Department of Veteran Affairs
Marion, IL
08.2021 - 09.2022
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Verified patient insurance coverage for services rendered at the facility.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Updated outdated patient information to maintain current records.
- Explained treatment procedures and physicians' instructions.
- Handled general office duties to support administrative staff during peak hours.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Coordinated care plans between various departments of the hospital or clinic setting.
Administrative Assistant/Medical Receptionist
Dr. Muniz, DO, internal medicine
Herrin, Illinois
04.2020 - 08.2022
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled confidential documents in an organized fashion according to established protocol.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed office supplies inventory and placed orders when necessary.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Compiled and coded patient information or data in appropriate computer system.
- Checked patients in and out for appointments and collected co-payments.
- Informed patients of financial responsibilities prior to rendering services.
- Input statement information, reconciled accounts and resolved discrepancies.
Administrative Assistant
Integrated Health
Harrisburg, IL
03.2018 - 04.2020
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Conducted accounts receivable duties by invoicing, researching chargebacks and analyzing discrepancies and reconciliations.
- Maintained inventory of office supplies and placed orders when necessary
- Assisted with onboarding of new employees by providing orientation materials and scheduling training sessions.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided administrative support to executive staff, including scheduling meetings and managing calendars.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Routed laboratory or diagnostic results to appropriate staff.
- Verified insurance coverage for appointments and collected co-payments as required.
- Managed daily operations in collections department to ensure timely debt recovery.
- Handled confidential documents in an organized fashion according to established protocol.
Patient Registar, Front Desk Receptionist, ER Reg
Heartland Regional Medical Center
Marion , IL
01.2017 - 11.2017
- Monitored visitor access control systems including issuing identification badges when necessary.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Updated customer information in databases regularly to ensure accuracy of records.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Teacher's Assistant
Williamson County Special Education Servises
Marion, IL
04.2012 - 04.2017
- Coordinated with teachers to identify and support students with special needs.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Assisted in the development of individualized education plans (IEPs) for special education students.
- Assisted in planning and implementing lesson plans in accordance with state curriculum standards.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Provided individualized assistance to students with special needs in the classroom.
- Monitored student progress, providing feedback and support as needed.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Assisted in organizing and supervising school events and field trips.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Instructed and monitored students in use and care of equipment and materials.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Tutored students in course material to improve comprehension.
- Facilitated small group learning activities to reinforce lesson objectives.
- Scheduled teaching observations to receive supervisor feedback about teaching performance.
- Coordinated daily tasks between teachers and other staff members.
- Assisted teachers with lesson preparation and curriculum implementation.
- Participated in professional development workshops to improve teaching skills and knowledge.
- Collaborated with colleagues to develop instructional plans that meet individual student needs.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Legal Secretary/File Clerk
Temp agency
West Frankfort, Illinois
01.2011 - 08.2011
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Coordinated and scheduled meetings and telephone conferences.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Arranged case files and maintained records and notebooks.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Opened new client files and new matters in CMS.
- Handled confidential material with discretion in accordance with company regulations.
- Scanned, indexed, and archived documents, ensuring compliance with company policies.
Sales Associate/Assistant Manager
The Gold Gallery
Marion , IL
07.2006 - 04.2009
- Computed purchases and received and processed cash or credit payment.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Processed credit card transactions quickly and securely.
- Placed special orders or called other stores to find desired items.
Education
High School Diploma -
Marion High School
MARION,IL 05-2008
General Studies
John A Logan College
Carterville, ILSkills
- Verbal and written communication
- HIPAA compliance
- Office administration
- Microsoft Office
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Conflict resolution
- Documentation expert
- Medical software proficiency
- Multi-line telephone system operation
- Adaptability and flexibility
- Billing support
- Problem-solving abilities
- Appointment scheduling expertise
- Electronic health records management
- Inventory and supply management
- Record keeping
- Microsoft Excel
- Confidentiality practices
- Data entry proficiency
Timeline
Advanced Medical Support Assistant
U.S. Department of Veteran Affairs
08.2021 - 09.2022
Administrative Assistant/Medical Receptionist
Dr. Muniz, DO, internal medicine
04.2020 - 08.2022
Administrative Assistant
Integrated Health
03.2018 - 04.2020
Patient Registar, Front Desk Receptionist, ER Reg
Heartland Regional Medical Center
01.2017 - 11.2017
Teacher's Assistant
Williamson County Special Education Servises
04.2012 - 04.2017
Legal Secretary/File Clerk
Temp agency
01.2011 - 08.2011
Sales Associate/Assistant Manager
The Gold Gallery
07.2006 - 04.2009
High School Diploma -
Marion High School
General Studies
John A Logan College
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