Erika Austin
Palm Bay,FL
Summary
Well-rounded and results-oriented leader with extensive experience in project team leadership, employee and individual training and mentoring, and process improvement. Demonstrated success operating in high-level capacities in healthcare and child welfare industries. Adept at developing and managing active and long-term relationships with internal and external cross-functional teams, managerial personnel, clients, and other for improved business processes and continuity. Proven track record of training corporate teams and other individuals community organizations on business processes and software frameworks. A highly professional attitude and strong determination to achieve extraordinary results. Exemplary work ethic and commitment to regulatory compliance.
Overview
22
22
years of professional experience
Work History
Training and Quality Assurance Specialist
Brevard Family Partnership
05.2023 - Current
- Participation and facilitation of new staff/pre-service orientations
- Assure accurate Pre-service and In-Service curriculum is presented to new and existing employees within the local child welfare agencies
- Complete quality assurance case reviews of both in-home and out-of-home case to ensure thoroughness and accuracy of case management agencies
- Facilitation and presentation of explanatory meetings with case management agencies to review quarterly case reviews
- Development and dissemination of agency wide training and certifications.
Adoption Recruiter
Camelot Community Care
07.2022 - 05.2023
- Assist in matching children present for adoption with prospective adoptive families to streamline overall workflow
- Carry out local background checks, including communicating with local sheriff's departments, examining clerk of court sites, analyzing FDLEs, researching National Sex Offender Websites, and searching FL Safe Families Network
- Validate financials and family finances while acquiring and verifying personal references and evaluating personal documentation to identify validity as adoptive parent
- Accumulate information and data collected throughout home study procedures in complete unified adoption home studies
- Cultivate active and long-term relationships by developing pertinent community partnerships while organizing and hosting in-person and web-based orientation sessions on monthly basis
- Support Parent Resource for Information, Development, and Education (PRIDE) for potential adoptive parents
- Utilize Microsoft Office Suite, Outlook, Teams, PowerPoint, Excel, Pages, Numbers, Windows, and iOS frameworks to complete numerous delegated assignments
- Govern recruitment processes at local community engagements while managing monthly fundraising requests to multiple community-based businesses and organizations
- Strategize matching events for adoptive families and children and spearhead invitees and other procedures throughout events.
Community Adoption Liaison
IMPOWER
01.2018 - Current
- Coach and instruct potential adoptive parents in PRIDE classes and plan adoption matching engagements for prospective adoptive families and children present for adoption
- Conduct home studies on potential adoptive families to ascertain safety and appropriateness of respective family homes
- Analyze family’s preparations for adoption from foster care by carrying out home study procedures to assure child care and safety and adoption permanence
- Formulate productive and long-lasting relationships with community organizations to hire new prospective adoptive families
- Look out for new and apposite potential adoptive families requiring to adopt children within local community.
Certified Dependency Case Manager
IMPOWER
05.2014 - 01.2018
- Facilitated children and families with open judicial dependency cases throughout Brevard County
- Identified resources for children, parents, caregivers, and foster parents while filing required legal documentation and addressing family case programs in court
- Analyzed children's placements to ascertain child safety and contributed to child welfare system framework
- Collaborated with cross-functional teams to successfully complete case outcomes while evaluating family functionality for past and future safety concerns.
Revenue Cycle Specialist II
Health First Inc.
09.2011 - 12.2013
- Managed and followed up on Medicaid billing claims paid to local hospitals to optimize operational efficiency for company
- Ascertained completion of pertinent payments from Medicaid and Medicaid HMOs while drafting allowance for over $10K.
Patient Registration Specialist
MIMA
03.2002 - 09.2011
- Coordinated with primary care and endocrinology patients to ensure proper registration of respective personnel corporate systems
- Assured proper data entry of insurance and related bills in-office system frameworks while coaching employees on patient and insurance registration processes
- Trained new and current employees on Groupcast and IDX software systems and cultivated apposite training classes and manuals for Groupcasr and IDX initiatives
- Coached corporate personnel on software changes in company to improve business productivity and continuity.
Education
Bachelor in Social Work -
University of Central Florida
Orlando, FL05.2014
Skills
- Skilled at training and mentoring cross-functional teams to improve overall performance
- Track record of maximizing business value through excellent training and coaching
- Exceptional customer service skills with strong leadership and entrepreneurial skills
- Growth-focused professional with expertise in multi-disciplinary leadership and training
- Exceptional organization skills with the ability to prioritize and multi-task effectively
- Brilliant interpersonal skills with strong team spirit and great respect for diversity
- Adaptable to spearheading and liaising with corporate individuals and teams
- Expert in utilizing Presentation software, ie, PowerPoint, Teams, and Zoom
- Documentation Management
- Quality Assurance
- Management collaboration
- Advanced Communication
- Technical communication
- Proficient in Microsoft applications and various learning management systems
Skills Highlights
- Employee Training
- Customer Service Excellence
- Operational Efficiency
- Strategic Planning
- Cross-Functional Collaboration
- Team Building & Leadership
- Relationship Buildup & Management
- Active Communication
- Regulatory Compliance
- Problem & Conflict Resolution
- Process Improvement
- Performance Enhancement
- Project Management
- Event Management
- Recruitment Processes
- Client Acquisition
- Training & Mentoring
- Technical Assistance
Certification
Certified Child Welfare Case Manager
Certified Child Welfare Trainer
Timeline
Training and Quality Assurance Specialist
Brevard Family Partnership
05.2023 - Current
Adoption Recruiter
Camelot Community Care
07.2022 - 05.2023
Community Adoption Liaison
IMPOWER
01.2018 - Current
Certified Dependency Case Manager
IMPOWER
05.2014 - 01.2018
Revenue Cycle Specialist II
Health First Inc.
09.2011 - 12.2013
Patient Registration Specialist
MIMA
03.2002 - 09.2011
Bachelor in Social Work -
University of Central Florida
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