Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Erika Ayala-Huerta

San Francisco,CA

Summary

Results-driven professional with strong foundation in analytical, communication, and teamwork skills. Proven track record of adapting quickly to new environments. Excited to collaborate with teams to achieve success and enhance professional capabilities. Known for bringing a positive attitude and unwavering commitment to continuous learning and personal growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bank Teller

Provident Credit Union
12.2024 - Current
  • Proficient in Microsoft Office, telephone communication, document filing, and cross-selling techniques.
  • Performing daily audits of cash drawers to ensure accuracy and compliance with bank policies.
  • Identifying customer financial needs, built strong relationships, and leveraged cross-selling opportunities with 10 referrals a month to enhance service quality and customer satisfaction.

Server

Fogo De Chão Brazilian Steakhouse
09.2024 - 12.2024
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Boosted overall sales by 25%, confidently recommending daily specials and upselling menu items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Town Steakhouse
10.2023 - 09.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods of 150+ guests without sacrificing attention to detail or guest rapport.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments.

Server

The Anchor Rose Restaurant
06.2022 - 09.2023
    • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
    • Assisted in planning and execution of 45 special events, weddings and graduations, contributing to restaurant's reputation for hosting.
    • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Barista

Starbucks
12.2019 - 05.2022
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Awarded as Partner of the Quarter twice

Education

Associate of Science - Diagnostic Medical Imaging

City College of San Francisco
San Francisco, CA
06-2028

Associate of Science - Radiologic Technology

Cañada College
Redwood City, CA
06-2028

Associate of Science - Radiologic Technology

Foothill College
Los Altos, CA
06-2028

Bachelor of Arts - Biological Sciences

University of California Santa Barbara
Santa Barbara, CA
09.2023

Skills

  • Clear and concise communication
  • Asset management
  • Strong organizational skills
  • Service excellence
  • Microsoft Outlook, Excel, Word
  • EPIC Healthcare System

Certification

12/2024 - 12/2026


Adult and Pediatric CPR, BLS & AED Certification


Languages

Spanish
English

Timeline

Bank Teller

Provident Credit Union
12.2024 - Current

Server

Fogo De Chão Brazilian Steakhouse
09.2024 - 12.2024

Server

Town Steakhouse
10.2023 - 09.2024

Server

The Anchor Rose Restaurant
06.2022 - 09.2023

Barista

Starbucks
12.2019 - 05.2022

Associate of Science - Diagnostic Medical Imaging

City College of San Francisco

Associate of Science - Radiologic Technology

Cañada College

Associate of Science - Radiologic Technology

Foothill College

Bachelor of Arts - Biological Sciences

University of California Santa Barbara

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