Erika Babbitt
Bellemont,AZ
Summary
Dynamic Operations Manager with a proven track record at Village Camp Flagstaff, excelling in team leadership and operational efficiency. Enhanced customer satisfaction through strategic planning and effective communication, while successfully reducing project turnaround time. Skilled in inventory management and employee motivation, fostering a culture of accountability and high performance.
Overview
31
31
years of professional experience
Work History
Operations Manager
Village Camp Flagstaff
12.2022 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant
Calsulco
06.1994 - 08.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
No Degree - Automotive Engineering
College of Southern Nevada
Las Vegas, NV05-2012
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Inventory management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- MS office
- Goal setting
- Interpersonal communication
- Client relationships
- Inventory control
- Workflow optimization
- Strategic planning
- Project leadership
- Schedule management
- Performance management
- Health and safety compliance
- Organizational management
- Superb time management skills
- Assignment delegation
- Work flow planning
- Cultural awareness
- Procedure development
Timeline
Operations Manager
Village Camp Flagstaff
12.2022 - Current
Assistant
Calsulco
06.1994 - 08.2022
No Degree - Automotive Engineering
College of Southern Nevada
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