Erika Badillo

• Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
• Managed high call volume, prioritizing cases and providing prompt assistance to customers.
• Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
• Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
• Wrote and published memos, notes and other written correspondence, promoting professional in-office communication for employees.
• Streamlined workflow processes for increased efficiency and productivity within the support team.

This role involves receiving vehicle arrivals and shipping vehicles to various companies. My responsibilities include inspecting vehicles for any damages and installing any special orders made for the vehicle.