Erika Baker
Augusta,GA
Summary
Determined School Counselor Intern with success in helping students achieve educational goals and personal well-being. Talented in meeting the objectives of the counseling program by providing preventive education, advocacy, mediation and counseling to students. Sensitive to socioeconomic and cultural difference of students.
Overview
23
23
years of professional experience
Work History
Fundraising Grant Writer Volunteer
American Red Cross
05.2021 - Current
- Research prospective grant-makers, including charitable giving history, Form 990s, and grant guidelines
- Draft grant proposals, LOIs and additional materials
- Assist with writing final proposals, impact reports and preparing stewardship materials
- Help brainstorm creative and strategic ways to connect our mission to a foundation's priorities
- Compile internal data on service delivery by utilizing RC View to create map of Red Cross impact within a donor’s community
- Interview local volunteers and clients to capture stories and quotes of mission delivery that can be used in proposals
- Maintain a database of Red Cross and grantee’s news and PR stories for quotes, specific examples of mission alignment, and to stay up to date on current state of affairs while drafting proposal
- Compile and archive completed grants per grant management protocol and audit compliance
- Create and maintain grant calendar to track proposal and report deadlines
- Attend donor visits where appropriate to share mission moment
Registrar
Richmond County School System
07.2015 - Current
- Maintain student records
- Process student enrollment
- Transfers, and withdrawals
- Perform other data entry functions to ensure data quality
- Prepared cash deposits from school activities and made bank deposits
- Placed orders for all classroom and office supplies
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Assisted in preparing district informational materials such as brochures and newsletters
- Processed student registrations and withdrawals
- Documented attendance, grades, and test scores to update permanent records
- Provided clerical support to 63 company employees by copying, faxing, and filing documents
- Informed and supported business leaders through consistent communication and administrative support duties
- Kept reception area clean and neat to give visitors positive first impression
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Received and routed business correspondence to correct departments and staff members
- Managed multiple projects simultaneously using organizational and analytical skills
- Prepared packages for shipment, pickup, and courier services for prompt delivery to customers
- Arranged meetings for Principal and coordinated resources for use by all attendees
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Handled client correspondence and tracked records to foster office efficiency
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Delivered clerical support by efficiently handling wide range of routine and special requirements
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite
- Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service Associate
Harveys Supermarket
09.2021 - 11.2022
- Western Union, Lottery, Money Order, Audit cashier drawer
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner
- Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude
- Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction
- Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability
- Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed
- Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed
- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost
- Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate
- Maintain confidentiality of information
- Put up discarded or returned merchandise
- Perform cashier associate duties, as necessary
- Perform pricing duties, as necessary
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management
- Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy
- Perform other job-related duties as assigned
Legal Administrative Assistant
Public Defender's Office
05.2014 - 02.2015
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
- Scheduled and coordinated meetings between legal teams and clients, including setting up refreshments and preparing materials
- Prepared drafts of forms, letters and agreements for legal staff use
- Helped with intake of new clients and materials by setting up files and documenting important information
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval
- Transcribed all weekly and bi-weekly calendar meetings
- Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use
- Adhered to privacy laws to avert possible information breaches and protect client data
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents
Payroll Processor
Peak Employment Solutions
12.2013 - 05.2014
- Perform a wide variety of record keeping and payroll processing activities, including computing wage and overtime payments, calculating, and recording payroll deductions, processing requests for paycheck advances, and processing terminations
- Operates all departmental equipment
- Although duties normally follow established procedures, responsibilities include routine, new hire benefits enrollments, minor corrections to make documents acceptable for processing
- Uses computer terminal to input payroll data
- Deciphers, translates, and codes complex alpha numeric payroll data and verifies input for accuracy and completeness
- Administer pension benefits, retirement programs, 401(k) plan contributions and disbursements, and contributions to various thrift plans
Medical Collections Specialist 1
Recruiting Solutions
05.2013 - 09.2013
- Remediates and resolves accounts receivable balance for government and non-government healthcare providers clients
- Review detailed patient accounting information for payment resolution by utilizing ResQ on a daily basis and document all activity appropriately
- Accesses and interprets EOB/Remit information within client imaging systems for account documentation/correspondence/follow-up
- Able to professionally communicate in all forms with payer resources such as website, e-mail, telephone, customer service departments, knowledgeable about the federal and state laws concerning the financial management, knowledgeable about the reimbursement process
- Uses WebNow for viewing financial document, Emdeon for claims and payments, SDK to view patient records and medical imaging, ResQ patient tracking system, DDS Medicare to check health coverage and eligibility, Citrix electronic health records, Availity web portal for claim status, and EDS for claims, payments, and coverage
Administrative Assistant/Church Secretary
Thankful Baptist Church
03.2002 - 06.2004
- Keep church staff informed of member’s need such as deaths, illness, and other crises
- Answer the phone and screen calls for staff per their direction
- Perform general office work; maintain supplies and various files; keep records and compile these into periodic or occasional reports
- Accuracy and attention to detail is a must
- File sermons, reports, correspondence, and other assigned materials
- Exercise tact, courtesy, confidentiality, and diplomacy in receiving callers, in person or by telephone; keep calendar of appointments
- Transcribe dictation; type letters or other documents as needed; use word processing equipment as required
- Edit and prepare weekly bulletins and other documents as requested
- Make outgoing calls such as ordering materials or supplies; pick up supplies as needed
- Prepare and maintain mailing lists and church roster
- Photocopy documents and assemble as needed
- Do routine letters and documents as needed/requested
- Keep accurate church records, (e.g., church members, prospects, calendar, etc.), working in cooperation with the Church Clerk
- Responsible for paying church bills, check writing, payroll, church bookkeeping and disbursement of church funds in cooperation with the church treasurer
- Record deposits and individual record of contributions
- Enter Sunday School attendance records and prepare attendance sheets for each week
- Scheduling and following church policy regarding building usage and key checkout
- Perform other duties as assigned by the Pastor
Education
Graduate Cert in Counseling - Contemporary Theory in School-Based Services
Capella University
Minneapolis, MN06.2023
Certified Grant Writer -
The University of Georgia Athens
03.2021
Bachelor of Science - Long Term Care Administrator
Saint Joseph's College of Maine
Standish, ME05.2012
Master of Science - School Counseling
Capella University
Minnesota City, MN12-2025
Associate of Science - Administrative Assistance and Secretarial Science
Augusta Technical College
Augusta, GA03.2002
Skills
- Research Data
- Strategic Planning
- Maintain Database
- Leadership
- Excellent work ethic
- Conflict resolution
- Responsible
- Grammatical Errors
- Microsoft Office
- Spreadsheet Data Tracker
- Critical thinking
- Organization and Time management
- Documentation and control
- Attention to detail
- Writing Process
- APA
- Database administration
- Scheduling coordination
- Academic advising
Timeline
Customer Service Associate
Harveys Supermarket
09.2021 - 11.2022
Fundraising Grant Writer Volunteer
American Red Cross
05.2021 - Current
Registrar
Richmond County School System
07.2015 - Current
Legal Administrative Assistant
Public Defender's Office
05.2014 - 02.2015
Payroll Processor
Peak Employment Solutions
12.2013 - 05.2014
Medical Collections Specialist 1
Recruiting Solutions
05.2013 - 09.2013
Administrative Assistant/Church Secretary
Thankful Baptist Church
03.2002 - 06.2004
Graduate Cert in Counseling - Contemporary Theory in School-Based Services
Capella University
Certified Grant Writer -
The University of Georgia Athens
Bachelor of Science - Long Term Care Administrator
Saint Joseph's College of Maine
Associate of Science - Administrative Assistance and Secretarial Science
Augusta Technical College
Master of Science - School Counseling
Capella University
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