Erika Baptiste
Mahopac,NY
Summary
Dynamic professional with extensive experience in retail operations at Rite Aid, excelling in customer service and effective problem resolution. Proven track record in optimizing inventory management and enhancing customer engagement through strategic merchandising. Strong relationship management skills foster loyalty and drive repeat business, ensuring a high-performance culture within teams.
Overview
29
29
years of professional experience
Work History
Assistant Store Manager
Rite Aid
10.2017 - 08.2025
- Oversaw daily store operations, ensuring adherence to company policies and standards.
- Trained and developed team members, fostering a high-performance culture.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Implemented visual merchandising strategies, enhancing product presentation and customer engagement.
- Analyzed sales data to identify trends, informing strategic promotional efforts.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
- Resolved customer inquiries effectively, enhancing satisfaction and loyalty through exceptional service.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Insurance Agent
State Farm
06.2015 - 01.2017
- Developed customized insurance solutions to meet client needs and enhance coverage options.
- Educated clients on policy features, exclusions, and endorsements to ensure understanding and compliance.
- Conducted thorough risk assessments to identify client vulnerabilities and recommend appropriate coverage adjustments.
- Managed customer inquiries, providing timely responses to enhance satisfaction and retention rates.
- Built strong relationships with clients through consistent communication and excellent customer service.
Medicine Technician
Mohegan Park Assisted Living Facility
01.2013 - 12.2014
- Administered medications and monitored residents responses to ensure optimal care.
- Conducted regular inventory checks of medical supplies and equipment for accuracy.
- Maintained accurate patient records in compliance with regulatory standards.
Customer Service/ FE Management
Stop & Shop
01.2001 - 06.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Assistant Manager
Party City
06.1999 - 12.2000
- Led team in executing promotional events, enhancing customer engagement and sales performance.
- Coordinated with vendors to ensure timely delivery of merchandise, maintaining supply chain efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Streamlined inventory management processes, reducing discrepancies and ensuring accurate stock levels.
Assistant Manager
GNC
02.1997 - 12.1998
- Analyzed sales data to identify trends, driving strategic decisions for seasonal offerings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Bachelor of Science - Business Administration And Management
University of Maryland, College Park
College Park, MDSkills
- Effective problem resolution
- Customer service
- Retail operations
- Supplier relationship management
- Invoice management
Timeline
Assistant Store Manager
Rite Aid
10.2017 - 08.2025
Insurance Agent
State Farm
06.2015 - 01.2017
Medicine Technician
Mohegan Park Assisted Living Facility
01.2013 - 12.2014
Customer Service/ FE Management
Stop & Shop
01.2001 - 06.2005
Assistant Manager
Party City
06.1999 - 12.2000
Assistant Manager
GNC
02.1997 - 12.1998
Bachelor of Science - Business Administration And Management
University of Maryland, College Park