Erika Barajas
Loma Linda,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Rehabilitation Scheduling Coordinator
Loma Linda University Health
Loma Linda
08.2022 - 12.2023
- The Scheduler-Rehab Core is responsible for managing and coordinating all rehab service area appointments within all identified rehab service areas including inpatient services, outpatient services, and other multi-disciplinary clinics
- Collaborates with various department
- Schedules team, department and Rehabilitation Institute wide meetings
- Completes the check-in and registration process, verifies patients insurance and Eligibility, notifies providers of patient arrivals, maintains assigned phone queues in a professional and timely manner, perform billing audits and provide appropriate communication to providers and management
- Provides administrative support for Inpatient Intake Case Management team and Physicians.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Created, updated, and monitored project schedules for multiple departments.
- Maintained accurate records of all tasks completed by the team.
Transportation Utilization Coordinator
Inland Empire Health Plan
Rancho Cucamonga
10.2019 - 08.2022
- Oversaw inbound/outbound calls for Medi-cal/Medicare members, facilitating transport services for medical appointments and consistently surpassing Medi-cal quality benchmarks.
- Verified Medi-cal insurance eligibility to guarantee transportation services for necessary medical appointments.
- Established and maintained effective relationships with medical professionals to ensure accurate scheduling of patient appointments.
- Implemented efficient time management strategies, provided excellent customer service, and resolved issues promptly to ensure timely medical transportation for members
- Resolved discrepancies with Transportation Vendors related to billing, incorrect drop off and pick up locations for members and other problems in a timely manner.
- Created transportation plans that optimized cost savings while meeting customer expectations on time Transportation
Sales/Collections Manager
Acceptance Now RAC
West Covina
04.2014 - 07.2019
- Executed responsibilities as a Collections/Sales Manager at Acceptance Now/Rent-A-Center by efficiently handling inbound and outbound collections and telemarketing calls.
- Led a team of 10 or more employees, overseeing monthly goal achievements and driving consistent profitability within the sales department
- Organized weekly brainstorming sessions dedicated to generating new concepts for expanding business and driving sales
- Oversaw all aspects of cash handling and store inventory to ensure availability of essential supplies
- Provided exceptional customer service and leased furniture to credit challenged members, while also collecting monthly lease payments
- Performed management duties involving the verification of member employment, resident details, and referrals for the release of leased merchandise
- Oversaw all legal contracts associated with leases and managed submissions for charge off accounts in small claims court.
Sales assistant
Sally Beauty Supply
Colton
12.2009 - 04.2014
- Demonstrated exceptional customer service skills, successfully met daily sales objectives, and upheld an enticing store presentation as a Store Assistant at Sally's Beauty Supply.
- Oversaw cash handling operations, including daily trips to the bank for depositing store earnings.
- Ensured adherence to schedule by overseeing time card accuracy.
- Maintained precise stock control to guarantee uninterrupted product availability.
- Oversaw weekly audits to control profit and loss, guaranteeing that store shrinkage remained within sustainable levels for continued profitability
Education
High School Diploma -
Rialto High School
Rialto, CA06-2009
Skills
- Customer Service
- Data Entry
- Complaint resolution
- Account updating
- Quality Assurance
- Communicating with clients
- Problem-Solving
- Interpersonal Relationships
- Time Management
- Payment Processing
Languages
Spanish
Limited
References
References available upon request.
Timeline
Rehabilitation Scheduling Coordinator
Loma Linda University Health
08.2022 - 12.2023
Transportation Utilization Coordinator
Inland Empire Health Plan
10.2019 - 08.2022
Sales/Collections Manager
Acceptance Now RAC
04.2014 - 07.2019
Sales assistant
Sally Beauty Supply
12.2009 - 04.2014
High School Diploma -
Rialto High School
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