Erika Barber
Atlanta,GA
Summary
Results-driven Insurance Agent recognized for productivity and efficiency in task completion. Specialize in risk assessment, policy customization, and client relationship management. Excel in communication, problem-solving, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Product Expert
GigCX Marketplace
Atlanta, USA
03.2026 - 04.2026
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Turbo Tax Contract
Licensed Telecommunications Team Member
Harte Hanks Inc
Atlanta, USA
10.2025 - 12.2025
- Facilitated approximately 80 to 100 inbound and outbound calls daily, ensuing effective communication and service delivery.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to ensure efficient workflow and timely completion of tasks.
- San Francisco Health Plan Contract
Sales Producer
Altig Insurance Incorporated - American Income Insurance
Minneapolis, USA
09.2024 - 02.2025
- Determined financial needs by assessing existing coverage and aligning new products and services with long term goals.
- Negotiated contracts and terms of sale with potential customers.
- Analyzed customer needs to provide customized insurance solutions.
Senior Account Executive
Brown & Brown
Atlanta, USA
02.2019 - 05.2023
- Established customer relationships and collaborated with representatives to achieve mutually beneficial outcomes.
- Prepared documentation and finalized sales while maintaining accurate records.
- Maintained detailed records of daily activities in online customer database.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
Compliance Manager
Beecher Carlson
Atlanta, USA
09.2013 - 02.2019
- Developed and presented comprehensive reports to upper management and audit team, highlighting compliance issues and actionable recommendations.
- Provided subject matter expertise to internal and external customers on compliance best practices, enhancing quality control measures.
- Collaborated with clients to identify and address inefficiencies in risk areas, business controls, process gaps, and workflow discrepancies.
Education
bachelor's degree -
American Intercontinental University
Atlanta, Georgiabachelor's degree -
University of Miami
Coral Gables, FloridaSkills
- Customer Engagement
- Building Customer Rapport
- Complaint Resolution
- Conflict Resolution
- Order Fulfillment
- Data Management
- Data analysis
- Project Management
- Team collaboration
- Flexible and Adaptable
- Technical problem solving
- Attention to Detail
- Cost Awareness
- Relationship management
Certification
- AHIPP Certification and Training with Health Insurance Carriers, United Healthcare, Devoted Insurance, Cigna, Aetna, Kaiser Permanente and Heartland Insurance, 04/01/26
- Certification in 2026 Medicare Advantage and Standard Training, American Health Insurance, 10/01/26
- Residential Life and Health Insurance License, Georgia
- Non-Residential Life and Health Insurance, Alabama, California, Colorado, Michigan, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia
- Commercial Appraisal Certification, Marshall & Swift, 04/01/21
- Real Estate License (Inactive), Georgia
- Commercial Property Management Certifications
- Property & Casualty Insurance Certifications
- Risk Management Certifications
Timeline
Customer Service Product Expert
GigCX Marketplace
03.2026 - 04.2026
Licensed Telecommunications Team Member
Harte Hanks Inc
10.2025 - 12.2025
Sales Producer
Altig Insurance Incorporated - American Income Insurance
09.2024 - 02.2025
Senior Account Executive
Brown & Brown
02.2019 - 05.2023
Compliance Manager
Beecher Carlson
09.2013 - 02.2019
bachelor's degree -
American Intercontinental University
bachelor's degree -
University of Miami