Erika Barbosa Barbosa
Summary
Bilingual Customer Support Specialist with a strong focus on delivering exceptional client experiences. Demonstrates excellent critical thinking and decision-making skills to resolve issues efficiently, ensuring that every customer feels valued and understood. Proficient in bridging communication gaps to provide tailored solutions for diverse clientele. Committed to fostering positive interactions and enhancing customer satisfaction through active listening and professionalism.
Overview
11
11
years of professional experience
Work History
Substitute Teacher
Swing Education Inc.
San Mateo
02.2023 - Current
- Implement lesson plans by following lesson plans left by the regular teacher to ensure students stay on track academically during their absence
- Manage classroom behavior and maintain a positive and orderly classroom environment by enforcing rules and addressing disruptions
- Take attendance and record student attendance accurately at the beginning of the class or day
- Provide instruction by delivering lectures, facilitate discussions, or supervise activities as specified in the lesson plan
- Assist with assignments by helping students understand and complete tasks or projects assigned by the regular teacher
- Report to the teacher by leaving detailed notes about student progress, behavior, and any issues that arose during their time in the classroom
Order Desk Representative
Fiber Care Baths Inc.
Adelanto
08.2021 - 11.2021
- Ensured an appropriate order flow with compliance with organizational policies
- Cooperated with the finance department to resolve invoice and pricing issues
- Monitored and evaluated all orders and sales processes as well as prepared order reports
- Performed troubleshooting on all orders and assisted in identifying and executing various enhancements to all management processes
- Managed all communication with all sales department orders, and shipment of products and ensured optimal practices for all processes
- Prepared various sales orders through appropriate systems and provided updates on all orders to management and customers
- Managed all order processes and all incoming orders from various email locations
- Monitored and processed all returns according to financial requirements and ensured compliance with all reporting requirements
Order Desk Assistant
Aerotek - Fiber Care Baths Inc.
Adelanto
04.2021 - 08.2021
- Ensured compliance with all company and business policies and administered all open sales orders and ensured appropriate order flow
- Monitored and evaluated all orders and provided all required approvals
- Processed all customer's orders and ensured accurate entries of all orders
Financial Administrator
First Assembly of God Victorville
Victorville
06.2018 - 08.2020
- Set up and maintained a large number of vendor records
- Accurately reviewed, coded, and processed vendor invoices from various departments and campuses
- Performed vendor statements reconciliations
- Reviewed and reconciled invoice and credit card discrepancies
- Monitored, audited, and processed credit card bills and purchases for various departments
- Reviewed and processed employees' expense reports for reimbursement
- Processed and prepared checks/EFT payments weekly
- Distributed and mailed out checks weekly
- Processed incoming payments for student's tuition
- Maintained petty cash account and disbursed in accordance with company policies and procedures
- Maintained orderly and complete filing systems, both electronic and hard copy for invoices
- Maintained orderly and complete filing systems, both electronic and hard copy for employee files
- Maintain sensitive and confidential information
- Assisted with the orientation of new employees to the organization
- Prepared paperwork needed to create new employee files
- Maintained employee file records in an up-to-date manner by handling changes in employee
- Assisted and participated in the annual benefits open enrollment process
- Assisted with reviewing open enrollment communications in person and through email and phone
- Administered and monitored compliance with all employee benefits programs such as 401(k) Plans, medical, dental, vision, life insurance plans, disability programs, FSA's, voluntary plans, and wellness programs including enrollment, qualified status changes, open enrollment, and terminations
- Collaboration with TPA, communicated between employees and benefit carriers to successfully address policy questions and concerns while providing excellent personalized customer service
- Ensured data entry based on employee elections, qualified status changes, and open enrollment was done timely and accurately
Warehouse Associate
Amazon Sorting Center
San Bernardino
04.2020 - 07.2020
- Sorted, packed, packaged, handled, and process freight in a safe and correct manner through the facility
- Made sure to tell management about unsafe working conditions, damaged products, or improper procedures in the facility
- Used freight handling equipment in a safe and correct manner
- Maintained a clean work environment to ensure safety and compliance
- Complied with company policies, procedures, and standards of ethics and integrity
- Ensure freight quality and integrity
- Performed additional duties as assigned by managers
Cashier
Burger King
Victorville
06.2014 - 08.2018
- Informed an average of 150 guests about daily specials and answered questions about menu items
- Utilized computer system to accurately input and process orders for an average of 150 guests/customers per shift/daily
- Trained 10 to 12 new employees with store processes and procedures
- Utilized translation skills to assist customers
- Received payments exceeding $700 daily by cash, credit, and gift cards
- Made cash deposits to the bank
Education
Bachelor of Arts - Accounting Concentration
California State University San Bernardino
San Bernardino, CA03.2018
Skills
- Skilled in Microsoft Office Applications
- Email Management
- Bilingual Communication in English and Spanish
- Effective Time Management
- Strong Attention to Detail
- Strong Organizational Skills
- Collaborative Teamwork
- Effective Client Support
- Strong Customer Service Ability
References
References available upon request.
Timeline
Substitute Teacher
Swing Education Inc.
02.2023 - Current
Order Desk Representative
Fiber Care Baths Inc.
08.2021 - 11.2021
Order Desk Assistant
Aerotek - Fiber Care Baths Inc.
04.2021 - 08.2021
Warehouse Associate
Amazon Sorting Center
04.2020 - 07.2020
Financial Administrator
First Assembly of God Victorville
06.2018 - 08.2020
Cashier
Burger King
06.2014 - 08.2018
Bachelor of Arts - Accounting Concentration
California State University San Bernardino
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