Erika Barnes
Manchester
Summary
Dedicated and customer-focused professional with over seven years of experience delivering exceptional customer service in fast-paced environments. Strong communicator with a proven ability to manage transactions efficiently, maintain high service standards, and build positive customer relationships. Recognized for reliability, adaptability, and a strong work ethic, with the ability to quickly learn new responsibilities and step into different roles as needed. Eager to transition into a new field, bringing transferable skills in communication, problem-solving, teamwork, and a commitment to achieving outstanding results.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Gentle Dental
Concord, NH
03.2024 - Current
- Assisted in patient examinations and treatment procedures to ensure optimal care delivery.
- Managed patient records and appointment scheduling using electronic dental software systems.
- Educated patients on oral health practices and post-treatment care instructions for improved compliance.
- Maintained sterilization protocols and equipment readiness to support safe clinical environments.
- Trained new staff on office policies, procedures, and patient interaction techniques to enhance team performance.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
Ice Cream Server
Findeisen's Ice Cream
Hudson, NH
04.2019 - 10.2024
- Delivered exceptional customer service while efficiently managing ice cream orders and ensuring timely service.
- Trained new staff on menu offerings, cash handling procedures, and maintaining cleanliness standards.
- Oversaw daily inventory management, ensuring adequate stock levels of ice cream flavors and toppings.
- Implemented process improvements that enhanced order accuracy and reduced wait times during peak hours.
- Collaborated with management to identify customer preferences and adapt menu items accordingly.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
Dining Room Server
Brookdale Assisted Living
Colorado Springs, CO
10.2022 - 04.2023
- Managed dining room setup, maintaining cleanliness and organization for optimal guest experience.
- Coordinated with nursing staff to accommodate specific health-related dietary restrictions effectively.
- Used communication and problem-solving skills to resolve customer complaints.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
Education
High School Diploma -
Londonderry High School
Londonderry, NH06-2022
Skills
- Professionalism and etiquette
- Cross-training capabilities
- Inventory management
- Enthusiastic learner
- Dedication to tidiness
- Adapts well to established routines
- Product categorization
Timeline
Dental Assistant
Gentle Dental
03.2024 - Current
Dining Room Server
Brookdale Assisted Living
10.2022 - 04.2023
Ice Cream Server
Findeisen's Ice Cream
04.2019 - 10.2024
High School Diploma -
Londonderry High School