Erika Barragan

Executed accurate billing processes for services rendered to community and resident patients. Timely submission of claims to Medicare, Medicaid, and commercial insurance entities. Analyzed account balances and aged receivables for effective collections management. Documented procedures for writing off uncollectible accounts in line with policies. Kept informed on billing rules and regulations specific to each payer. Resolved inquiries from patients and related parties while maintaining HIPAA compliance. Collaborated with other departments to ensure seamless information exchange for billing purposes. Maintained detailed EMR entries reflecting updates on patient demographic information.

Ensured accurate information transfer from hospital to system for precise record-keeping. Completed and signed all admission documents promptly. Entered diagnostic codes into billing system for correct service invoicing. Supported Village mission and values, adhering to PRIDE expectations. Accurate data was entered for admission information in the HealthMedX and My Unity systems. Updated resident demographics and family information across all units. Collected and organized admission paperwork, including insurance documents and directives. Served as first responder for inquiries and referrals in absence of Care Coordination Manager.

Served as customer service representative for guests in care neighborhood. Provided administrative support to Manager of Clinical Services, including scheduling and preparing meeting materials. Directed incoming communications from healthcare providers to streamline operations on nursing unit. Greeted and escorted visitors and residents promptly and courteously. Identified needs of manager, residents, and families; took appropriate actions to address concerns. Maintained accurate patient records and conducted daily audits of care activities. Monitored supply inventory and ordered new supplies as needed to maintain unit operations. Participated in safety protocols and handled requests from various departments efficiently.

Protected clients' rights by maintaining confidentiality of personal and financial information. Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries. Monitored reception area to provide consistently safe, hazard-free environment for customers. Operated telephone switchboard to answer, screen and forward calls to appropriate personnel. Supplied callers with office address and directions, employee email addresses and phone extensions. Composed and prepared routine correspondence, letters and reports with job-related software. Scheduled space or equipment for special programs, meetings and conferences. Transmitted information or documents to customers through email, mailings or facsimile machine. Participated in emergency response drills and maintained knowledge of safety procedures. Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail. Greeted customers, answered general questions and directed to appropriate locations. Greeted visitors entering establishment to determine nature and purpose of visit. Updated and recorded customer or client information to maintain accounts. Sorted incoming mail and directed to correct personnel each day. Managed company database and ensured the accuracy of contact information. Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily. Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order. Performed clerical duties such as filing, photocopying, transcribing, and faxing. Ensured cleanliness and organization of the reception area to maintain a professional atmosphere. Provided administrative support to various departments, assisting with document preparation and data entry. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules. Handled customer inquiries and complaints, providing timely and appropriate solutions. Updated daily log book with information about visitors entering the premises. Performed data entry tasks into various computer systems accurately and promptly. Provided excellent customer service at all times while interacting with both internal and external customers.