Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Erika Bat

Goodyear,AZ

Summary

Dynamic professional with extensive experience in vendor relations and project management at Waste Harmonics Keter. Proven ability to enhance operational efficiency and client relationships while ensuring regulatory compliance. Skilled in data analysis and risk assessment, successfully negotiated better vendor rates, contributing to significant cost reductions. Strong communicator dedicated to customer satisfaction.

Overview

8
8
years of professional experience

Work History

Vender Relations

Waste Harmonics Keter
Phoenix, AZ
10.2024 - Current
  • Managed vendor relationships on behalf of the managing partner ensuring timely payment of invoices while also negotiating better rates when possible.
  • Developed relationships with key decision-makers in target accounts through cold calling and networking events.
  • Established relationships with outside vendors by immediately responding to and remedying issues.
  • Established relationships with external vendors used in the production process.
  • Established relationships with suppliers to obtain competitive pricing on merchandise orders.
  • Implemented strategies aimed at improving customer service levels while reducing overall costs associated with provider relations activities.

Operations Specialist

Waste Harmonics Keter
Phoenix , AZ
08.2022 - 09.2024
  • Identified needs of customers promptly and efficiently.
  • Developed and implemented operational policies and procedures to meet organizational goals.
  • Managed daily operational tasks to ensure company efficiency and productivity.
  • Conducted regular reviews of operational procedures to ensure compliance with company standards.
  • Reduced process lags and trained team members on best practices and protocols.
  • Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
  • Implemented risk management strategies to minimize potential operational disruptions.
  • Oversaw the maintenance and repair of operational equipment to ensure reliability.
  • Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
  • Utilized software and tools to automate and improve operational processes.
  • Facilitated training sessions for new employees on operational procedures and systems.
  • Enhanced customer satisfaction by improving operational efficiency and response times.
  • Ensured compliance with regulatory requirements and industry standards.

Customer Service Representative

NuSource
Phoenix, AZ
10.2021 - 07.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided accurate information about products and services to customers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Updated databases with new and modified customer data.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Received and verified inventory shipments against purchase orders.
  • Received incoming merchandise, verifying quantities against purchase orders.
  • Oversaw the receipt of goods against purchase orders.
  • Created purchase orders for requested items from customers.
  • Processed invoices, purchase orders, payments and reimbursements.

Project Manager

Sunset Shutters/P&D Construction
Scottsdale, AZ
04.2021 - 09.2021
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Organized paperwork, including contracts and financing documents.
  • Drafted letters, memos, emails, proposals, contracts.
  • Worked collaboratively with other tradespeople on construction sites.
  • Assisted in preparing bids for new construction projects.
  • Measured materials accurately for construction projects.

Customer Service Advocate

Carvana
Tempe, AZ
11.2020 - 03.2021
  • Greeted customers warmly upon arrival at call center lobby area.
  • Developed knowledge base articles for use in the call center environment.
  • Provided customer service in a professional manner.
  • Notified customers of delays to decrease calls to support.
  • Assisted with placing orders, refunds, exchanges or cancellations.
  • Assisted customers with placing orders or resolving product issues over the phone and in person.
  • Answered phone calls from customers inquiring about product details or placing orders.
  • Researched warranty information for individual products prior to making any repairs or replacements.
  • Demonstrated knowledge of vehicle features, benefits and warranty information to customers.

Customer Service Representative

Discover Card
Phoenix, AZ
04.2019 - 04.2020
  • Provided exceptional customer service to ensure customer satisfaction.
  • Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Identified discrepancies in financial data and recommended corrective actions to resolve them.
  • Provided accurate information about products and services to customers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Promoted available products and services to customers during service, account management and order calls.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Representative

Chas Roberts A/C and Plumbing
Phoenix, AZ
03.2017 - 03.2019
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong customer relationships to encourage repeat business.
  • Participated in seasonal promotions such as holiday sales events, clearance sales.
  • Managed customer service inquiries, complaints, escalations.
  • Handled escalated customer service matters professionally.
  • Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
  • Scheduled and confirmed appointments.

Education

Bachelor of Science - Environmental Science

University Oh Phoenix
Phoenix, AZ

Skills

  • Data analysis
  • Environmental monitoring
  • Regulatory compliance
  • Project management
  • Customer service
  • Risk assessment
  • Research skills
  • Client relationship management
  • Vendor relationship maintenance
  • Customer relationships
  • Environmental regulations
  • Operational efficiency
  • Team collaboration
  • Environmental assessments

Languages

English
Professional

References

References available upon request.

Timeline

Vender Relations

Waste Harmonics Keter
10.2024 - Current

Operations Specialist

Waste Harmonics Keter
08.2022 - 09.2024

Customer Service Representative

NuSource
10.2021 - 07.2022

Project Manager

Sunset Shutters/P&D Construction
04.2021 - 09.2021

Customer Service Advocate

Carvana
11.2020 - 03.2021

Customer Service Representative

Discover Card
04.2019 - 04.2020

Customer Service Representative

Chas Roberts A/C and Plumbing
03.2017 - 03.2019

Bachelor of Science - Environmental Science

University Oh Phoenix

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Erika Bat