Erika Bates
Portland,OR
Summary
I’m positive and upbeat, making guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output, and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Bartender
F st station
Anchorage, AK
07.2024 - 09.2025
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with customers to provide exceptional service and build rapport.
- Verified customer identification to maintain compliance with alcohol service laws and company policies.
Barista
The Henry
Phoenix, Arizona
08.2023 - 09.2024
- Prepared high-quality coffee beverages using espresso machines and brewing equipment.
- Maintained cleanliness and organization of the coffee shop and workstations.
- Provided excellent customer service by taking orders and addressing inquiries.
Barista
Williams coffee co
Phoenix, AZ
08.2022 - 07.2024
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Answered guest queries and satisfied customer concerns to improve overall customer satisfaction.
Assistant/Front Desk Receptionist
Eurosport Phx
Phoenix, AZ
09.2022 - 08.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Served as contact person and source of information to maintain good communication with clients.
- Answered incoming calls and recorded accurate messages.
- Gathered and sorted data for inclusion in reports and files.
- Ordered and take stock of cars, clients and car parts
- Greeted visitors to provide information and direct to appropriate personnel.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled appointments and maintained and updated appointment calendars.
Host
Moose’s tooth
Anchorage, AK
02.2019 - 03.2022
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Private Nanny
Heather
Anchorage, AK
- Followed routines to foster stability and structure in children's lives during parental absences.
Education
High School Diploma -
Dimond High
Anchorage, ak12.2019
Food Handlers Card
Skills
- Good team working skills
- Front of House Organization
- Server Distribution
- Customer Service
- High-volume dining
- Menu memorization
- Safe food handling
- Service prioritization
- Ability to multitask
Timeline
Bartender
F st station
07.2024 - 09.2025
Barista
The Henry
08.2023 - 09.2024
Assistant/Front Desk Receptionist
Eurosport Phx
09.2022 - 08.2023
Barista
Williams coffee co
08.2022 - 07.2024
Host
Moose’s tooth
02.2019 - 03.2022
Private Nanny
Heather
High School Diploma -
Dimond High
Food Handlers Card