ERIKA BATTICE
BRONX,NY
Summary
Vigilant and experienced Security Officer with over 10 years of proven experience in loss prevention, security guarding, and residential building management. Possesses a valid NYS Unarmed Security Guard License and F01/F02 Certificate of Fitness. Adept at surveillance analysis, emergency response, risk assessment, and access control, with a strong record of implementing security protocols to reduce incidents. Committed to maintaining safe and secure environments, enhancing client satisfaction, and upholding high standards of professionalism for Arrow Security.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Security Officer
Lenox Hill Hospital
New York, NY, United States
12.2025 - Current
- Monitored premises to ensure safety and security of patients, staff, and visitors.
- Responded promptly to incidents, providing immediate assistance and coordinating with emergency services.
- Conducted regular patrols to identify potential security breaches and maintain a visible presence.
- Implemented security protocols and procedures, enhancing overall operational efficiency.
Concierge - Residential Building
Abro Management
New York
08.2022 - 05.2025
- Orchestrated guest services, elevating satisfaction through personalized assistance and prompt issue resolution.
- Managed daily building operations, ensuring effective communication and efficient service delivery among staff.
- Instituted robust security protocols, significantly reducing incidents and maintaining a secure environment for residents and visitors.
- Addressed resident and guest inquiries, providing accurate information and fostering positive experiences.
- Delivered exceptional guest services, enhancing visitor experiences and contributing to increased satisfaction ratings.
Security Guard
CITYMD
Bronx
12.2019 - 02.2022
- Patrolled premises to ensure safety and adherence to regulations.
- Collaborated with team members to refine security protocols, thereby improving response times.
- Operated surveillance systems to identify potential threats proactively.
- Administered access control procedures, maintaining a secure environment for staff and visitors.
- Responded effectively to security breaches, minimizing operational disruptions.
- Coordinated with emergency services during critical incidents, enhancing response efficiency and ensuring timely resolutions.
Loss Prevention
B&H Photo
New York
11.2016 - 03.2019
- Monitored security systems to deter shoplifting, leading to a reduction in theft incidents.
- Partnered with store personnel to enhance safety measures, cultivating a more secure shopping environment.
- Analyzed security footage to identify and address potential threats effectively.
- Educated staff on loss prevention strategies, bolstering overall security awareness.
- Implemented revised protocols, achieving demonstrable improvements in asset protection.
Education
Bachelor's Degree - Liberal Arts
College of New Rochelle
Bronx05.2010
Skills
- Surveillance Analysis
- Emergency Response
- Risk Assessment
- Access Control
- Surveillance Monitoring
- Customer Engagement
- Crisis Communication
- Team Collaboration
- Unarmed Security Guard License
- F01 or F02 Certificate of Fitness
- Communication Skills
- Interpersonal Skills
- Customer Service Skills
- Professionalism
- English Language
- Fire Prevention
- Property Patrol
- De-escalation
LANGUAGES
English (Native)
Spanish (Native)
Timeline
Security Officer
Lenox Hill Hospital
12.2025 - Current
Concierge - Residential Building
Abro Management
08.2022 - 05.2025
Security Guard
CITYMD
12.2019 - 02.2022
Loss Prevention
B&H Photo
11.2016 - 03.2019
Bachelor's Degree - Liberal Arts
College of New Rochelle