Erika Becerril Guzman
Lake Mills,WI
Summary
Versatile and results-oriented professional with experience at Horizon Manufacturing and Hycite Enterprises LLC, excelling in fraud prevention and administrative efficiency. Leveraged critical thinking and bilingual capabilities to enhance operational workflows and fraud detection strategies, significantly improving document management and customer verification processes. Demonstrates exceptional organizational skills and a proactive approach to problem-solving.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Horizon Manufacturing
Lake Mills, WI
03.2020 - 07.2021
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled confidential documents in an organized fashion according to established protocol.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed, edited and typed complex memos and reports with job-related software.
- Facilitated communication between different departments within the organization.
- Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Verification Specialist
Hycite Enterprises LLC
Middleton, WI
04.2013 - 05.2018
- Identified potential fraudulent transactions by monitoring for suspicious patterns or behaviors.
- Investigated discrepancies in customer accounts to determine root cause and resolution.
- Developed training materials on best practices for verifying customer accounts.
- Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Met with supervisor daily to submit completed assignments and discuss progress.
- Updated internal systems with accurate information regarding customer data verification processes.
- Maintained up-to-date knowledge of industry trends, fraud schemes, and regulatory changes affecting fraud prevention.
- Provided training to new team members on fraud prevention techniques and company policies.
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
- Implemented customer verification processes to ensure the authenticity of transactions and protect customer information.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Developed various fraud prevention strategies, including creating new internal policies and procedures.
- Evaluated the effectiveness of current fraud prevention tools and recommended improvements.
Education
Vocational - Medical Interpreting
Madison Area Technical College
Madison, WI01-2013
Skills
- Memo preparation
- Meeting planning
- Research
- Reception oversight
- Bookkeeping
- Letter preparation
- Filing
- Data entry documentation
- Confidential document control
- Labor relations
- Highly organized
- Recruiting
- Task prioritization
- Medical terminology
- Data collection
- Critical thinking
- Employee timesheet processing
- Bilingual in Spanish and English
Affiliations
- I enjoy volunteering
- I love advocating for people in need
- Love researching resources for people with different needs and social problems
- I also love translating medical and other documents
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Horizon Manufacturing
03.2020 - 07.2021
Verification Specialist
Hycite Enterprises LLC
04.2013 - 05.2018
Vocational - Medical Interpreting
Madison Area Technical College
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