Erika Beknazarov
Sacramento,CA
Summary
Dynamic and results-driven professional with a proven track record at ABSO Technologies, adept in managing sales territories and leveraging online platforms for client success. Excelled in fast, efficient communication and customer support, significantly contributing to operational success and client satisfaction. Skilled in quote facilitation and fostering strong client relationships through active listening and personalized service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ABSO Technologies
Sacramento, CA
08.2023 - Current
- Client Opportunity Management: Built, managed, and advanced client opportunities, creating and tracking tickets within the Autotask system, ensuring timely follow-ups and resolution of client needs.
- Quote and Contract Management: Facilitated the approval process for quotes, ensuring timely signature acquisition via DocuSign, and followed up to ensure quotes or projects were finalized promptly, minimizing delays.
- Client Feedback and Satisfaction: Collected and assessed feedback from clients, addressing concerns promptly to maintain high satisfaction levels and strengthen relationships.
- Client Relationship Development: Built long-lasting client relationships through active listening, addressing complaints, and creating personalized experiences, such as gift deliveries and event participation.
- Loyalty & Commitment: Demonstrated dedication by consistently taking on additional responsibilities and providing proactive support to both internal teams and clients, contributing to company growth and operational success.
- De-escalation & Conflict Resolution: De-escalated challenging customer concerns while maintaining a calm and friendly demeanor, ensuring resolution and customer satisfaction.
- Customer Support: Managed inbound calls, chats, and emails to provide timely and effective customer service, addressing inquiries and resolving issues efficiently.
LTL Logistics Specialist
Mentality Freight LLC
09.2022 - 04.2023
- Generated leads for myself, Sales Director, and sales team using several internet resources I discovered.
- Acquired new business clients weekly through cold calling and email campaigns.
- Earned business and managed accounts of large enterprise aerospace clients with names such as Aevex Aerospace and Astranis.
- Acquired business as well with many small "mom and pop" clients throughout North America.
- Increased my sales territory in the first 90 days as Logistics Specialist.
- Took orders from Operations Director for daily trucking pickup schedules, to organize truck routes by working directly with all terminals for all trucking carriers.
- Organized calendar follow ups for my daily sales calls.
- Maintained client relationships by going above the necessary requirements of servicing clients.
- Independently handled all LTL and Volume operations (schedule/dispatch the carriers and drivers, produce the BOL, track/trace to delivery, supply POD, and provide all other paperwork for each load after delivery.
- Problem solving all carrier disputes as well as all client issues in the LTL department.
Front Desk Representative
Mentality Freight LLC
04.2022 - 09.2022
- Main office front desk greeter and receptionist (phone reception, daily calendar updates, scheduling interview meetings, and ordering office supplies).
- Assistant to the entire sales team (responsible for all carrier disputes, accounts receivable, carrier contract FAK updates, etc).
- Utilized CRM "Monday" to filter through new leads, update current client status, and manage all sales reps territory.
- Cross-training program for LTL sales agent, working directly with Director of LTL Operations
Barista Volunteer
Church Coffee Shop
01.2018 - 12.2018
- Executed time efficiency for daily shifts.
- Attended to customers and answered questions about beverages on the menu.
- Maintained great relationships with team members.
- Offered flexibility when needed to come in on scheduled days off.
- Maintained a clean, safe, and organized working environment.
Education
Associates degree in Social Science -
American River College
Skills
- Fast efficient communication skills
- Managing sales territory
- Online platforms and CRM knowledge
- Self-motivated at successfully managing multiple tasks
- Ticket management
- Quote facilitation
- Client feedback
- Customer support
References
Mike Zuccoloto (previously LTL Director of Operations, Mentality Freight)
Operations Director, The Wayfinder Network
916-975-4014 - mike@thewayfindernetwork.com
Cherelle Johnson
Previously Director of LTL Division, Mentality Freight
818-738-8195 - cjohnsonnico@gmail.com
Yuewen Jiang
Owner and President, Mentality Freight
831-917- 5698
Contact
Sacramento CA
Skills
- Observant, hardworking, and eager learner
- Adapting quickly to difficult situations
Personal Information
Title: Customer Service Representative, LTL Logistics Specialist
Languages
- English
- Russian
Timeline
Customer Service Representative
ABSO Technologies
08.2023 - Current
LTL Logistics Specialist
Mentality Freight LLC
09.2022 - 04.2023
Front Desk Representative
Mentality Freight LLC
04.2022 - 09.2022
Barista Volunteer
Church Coffee Shop
01.2018 - 12.2018
Associates degree in Social Science -
American River College
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