Erika Bell
Conyers,Georgia
Summary
Skilled Flooring Sales Specialist with extensive knowledge of floor covering options, available brands and pricing structures. Detail-oriented and proactive in handling customer concerns. Known for individualized sales and great negotiation. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Flooring Sales Specialist
Home Depot
03.2021 - Current
- Assisted customers with selecting appropriate floor types and styles.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Discussed pricing, additional charges and payment plans during sales process.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
Transport Driver
Expiditer Transportation
07.2018 - 08.2020
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Demonstrated superior transport service, providing accurate time estimates and courteous responses.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Maintained high customer satisfaction by working quickly and accurately.
- Delivered packages to residential and commercial areas, often navigating tight, narrow streets.
Millwork Sales Specialist
Home Depot
03.2014 - 04.2018
- Moved bulk customer orders with safe operation of forklifts.
- Maintained accurate count of warehouse materials by documenting incoming and outgoing deliveries.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Assisted customers in determining best-fit products and located desired items in lumber yard.
- Prepared invoices, processed payments and set up plans for remaining account balances.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Organized storage spaces for easy use and error-free inventory tracking.
- Supported commercial customers in setting up accounts and finding consistent lumber supplies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Medical Biller and Coder
Total Billing Solutions
05.2006 - 10.2009
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Followed up with medical staff regarding missing information in patient records.
- Scanned and uploaded medical records into electronic medical records system.
- Assisted in training new staff on medical record processing and filing procedures.
- Tracked and monitored requests for medical records release.
Manager
Barnes & Noble
02.2001 - 10.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Medical Insurance Billing And Coding
JavelinTech
Morrow, GA06.2007
High School Diploma -
Miami Southridge Senior High School
Miami, FL06.1989
Skills
- Client Needs Assessment
- Program Promotion
- Cash Counting
- Stock Control
Timeline
Flooring Sales Specialist
Home Depot
03.2021 - Current
Transport Driver
Expiditer Transportation
07.2018 - 08.2020
Millwork Sales Specialist
Home Depot
03.2014 - 04.2018
Medical Biller and Coder
Total Billing Solutions
05.2006 - 10.2009
Manager
Barnes & Noble
02.2001 - 10.2007
Medical Insurance Billing And Coding
JavelinTech
High School Diploma -
Miami Southridge Senior High School
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