ERIKA BENAVIDES
Fredericksburg,VA
Summary
Dynamic, customer-oriented professional with a strong work ethic and keen technical aptitude for quickly mastering new technologies and concepts. Eager to leverage diverse experience in a career opportunity that promotes growth and innovation. Equipped with a Bachelor’s degree and exceptional communication and interpersonal skills, along with proven multitasking abilities to excel in fast-paced environments. Committed to delivering outstanding service and driving results through collaboration and adaptability.
Overview
12
12
years of professional experience
Work History
Medical Office Specialist
HCA Physician Services Group
04.2022 - Current
- Conducted quality assurance checks on patient records to maintain confidentiality and compliance standards.
- Facilitated effective communication between patients, 9 healthcare providers, and insurance companies for optimal care coordination.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
- Managed the Employee Advisory Group with senior leadership to reinforce organizational culture.
- Developed onboarding structure and material to enhance efficiency and compliance with privacy protocols.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
Medical Receptionist
Wellspring Health Services
02.2021 - 03.2022
- Registered patients and verified the accuracy of patient information and insurance documentation.
- Coordinated physician schedules, and maintained patient flow.
- Utilized EMR software to manage patient records.
- Upheld patient confidentiality as requested by HIPAA and clinic policies.
- Provided front office and administrative support for eleven healthcare providers.
- Onboarded and trained new hires.
Administrative Assistant Intern
Virginia Department of Health
04.2020 - 06.2020
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
- Developed and updated spreadsheets and databases to track, analyze, and report on Virginia Governor's COVID-19 mandates.
- Managed Excel databases, converting complex data into easy-to-interpret data.
- Supported logistics for programs, meetings, and events, including agenda preparation and resource development.
Motor Transport Dispatch Chief
United States Marine Corps
03.2014 - 03.2018
- Mentored new hires, resulting in stronger staff development, and increased productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Managed a quality assurance program, including on-site evaluations and internal audits.
- Organized records of vehicles, schedules, and developed team communication.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Education
Bachelor of Science - Healthcare Administration
ECPI University
Richmond, VA07.2020
Skills
- Staff training development
- Collaborative team management
- Customer service expertise
- Effective conflict resolution
- Efficient data management
- Administrative assistance
- Emotional Intelligence
- Documentation and reporting
- MS Office
- HIPAA compliance
- Medical office software
Timeline
Medical Office Specialist
HCA Physician Services Group
04.2022 - Current
Medical Receptionist
Wellspring Health Services
02.2021 - 03.2022
Administrative Assistant Intern
Virginia Department of Health
04.2020 - 06.2020
Motor Transport Dispatch Chief
United States Marine Corps
03.2014 - 03.2018
Bachelor of Science - Healthcare Administration
ECPI University