Epic EHR
Erika Bernal
Pagosa Springs,CO
Summary
Highly motivated and committed Healthcare professional with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Medical Assistant/Scheduler
Pagosa Springs Medical Center
08.2024 - Current
- Answer phones for both Oncology and Infusion departments
- Promptly returns all calls and voicemails, incoming and outgoing faxes
- Schedules Oncology and infusion appointments
- Create, send and follow-up on referral’s for provider
- Assist with gathering of medical records from outside facilities
- Perform chart prep for daily patient appointments
- Room patient for Oncology visits in a timely manner
- Accurately take and document patient vitals
- Prep exam rooms for patient’s and maintain sanitary exam rooms
- Obtain prior authorizations through VA for ongoing care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant/Surgery Scheduler
Barton Memorial Hospital
06.2008 - 07.2024
- Direct patient care, rooming, vitals, chart prep, electronic medical records and working closely with the patient and physician to ensure adequate access to care
- Responsible for working directly with the hospital pre-admit department and OR department to ensure patients are scheduled for correct surgery, orders are correct and authorized
- Ensure consents are signed within time frame as outlined by state law and documented in the chart
- Schedule physician surgeries, send orders to OR and authorize surgeries or work directly with authorization department to resolve billing issues
- Send surgery line up to OR weekly and discrepancies that may arise
- Work closely with surgery department and pre-op for any pre-testing lab abnormalities that may need immediate attention by the physician
- Code all surgery orders with appropriate CPT/ICD-10 codes and obtain insurance authorizations, request peer to peer for denials
- Prior authorization for medications via electronically, fax or telephone
- Responsible for Point of Care testing and Quality Control
- Compliance of CLIA waived lab
- Responsible for ordering and maintaining back office supplies, including narcotics and procedural supplies
- Have successfully kept supply cost down without compromising patient care
- Maintained Quality Control logs and Processed Biological Indicators, trained staff on Autoclave Sterilization Policy and Procedures for Cleaning and reprocessing of instruments and equipment
- Assist physicians with in office procedures including Colposcopy, Leep Procedure, In-Office Urodynamic Procedure, Endometrial Biopsy, Cervical Biopsy, Amniocentesis, Endometrial Ablation, Hysteroscopy and D&C’s, Pap Smear and assist physician with insertion of Nexplanon and IUD’s
- Phlebotomy and Injections
- Triage and answer back office calls and inform patient of physician recommendations
- Order diagnostic testing and/or medications per physician orders
- EDD/SDI and FMLA forms liaison for office and compiled tip sheet for Medical Assistants for Barton outpatient clinics
- Answer heavy phones, schedule appointments and arrange insurance authorizations for diagnostic procedures
- Immunizations for Adults, Children and Infants
- Patient intake HRA screenings, H&P, Vitals, Well Child Exams
- Zoom Virtual Visits and Telemedicine
- Running Cures Reports for Physicians
- Covid Ops extracting results from Epic and entering into Excel spreadsheet
- Covid Ops Team running data and sending patients negative results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected and documented patient medical information such as blood pressure and weight.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Coordinated with facilities to set up surgeries for 4 OB/Gyn's.
- Coordinated with facilities to set up surgeries for 4 OB/Gyn's.
- Checked patients in and out and collected payments.
- Educated patients about surgeries and provided treatment plan documentation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Updated daily operating room calendars with accurate appointment schedules.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered phone calls and messages for 4-physician OB/Gyn medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Conducted patient intake interviews, recording and documenting relevant information.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Project Manager Associate
Covance Cardiac Safety Services (Acquired by eResearch Technology)
11.2006 - 06.2008
- Manage all incoming and outgoing communication from research sites to ensure customer expectations are met
- Primary backup to assigned Project Manager with decision making capability
- Responsible for ongoing site training of cardiac safety monitors
- Assist assigned Project Manager in creating and maintaining the Scope of work including changes in scope within agreed timelines of data extractions
- Assist Clinical Data Coordinator in data clean-up efforts when needed, and more specifically around final transfer of cardiac safety data
- Assist Equipment Services in resolving escalated outstanding cases in the equipment retrieval process
- Coordinate endpoint processing with internal departments to ensure compliance to study specifications and goals of pharmaceutical company conducting study.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Reported regularly to managers on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed customer data to identify trends and anticipate customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
Administrator
Bakersfield Dermatology & Skin Cancer Medical Group
04.1994 - 08.2006
- Manage employee and physician communications, contracts and credentialing
- Manage human resources, employee benefits and payroll for 25 active full time employees
- Maintain physician and employee schedules
- Employee Evaluations and disciplinary action
- Handle patient complaints
- Coordinate with various contractors for building maintenance
- Fill in when employees are out ill or on vacation
- This included filling in for back office, front office, lab and billing departments.
- Maintained personnel records and updated internal databases to support document management.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
Education
Certificate - Human Resources M
Mindedge Learning
Nevada04.2023
Certificate of Completion - Health Care Leadership
Duke Global University
Nevada04.2022
Medical Assistant Program - Medical Assistant
San Joaquin Valley College
Bakersfield, CA01.1992
High School Diploma -
South High School
Bakersfield, CA05.1991
Skills
- Patient-focused care
- Medical office administration
- Check-in coordination
- EMR / EHR
- Patient assessments and care
- Analytical decision-making skills
- Medical records confidentiality
- Appointment scheduling
- Team management and supervision
- Reliable team player
- CPR
- Maintaining confidentiality
- Clinical and administrative support
- Clinical operations
- Medical terminologies
Certification
- Certificate in Healthcare Leadership - Duke Corporate Education/Dignity Health Global Education
- Certificate in Human Resources Management - Mindedge Learning
- American Medical Technologist - Registered Medical Assistant
- Healthcare Provider CPR Certified
References
- Tawny Liddell, RN, 773 E. Collage Loop, Gardnerville, NV, 89460, 775-315-6254
- MaryAnn Hankoff, 937 Wintergreen, Gardnerville, NV, 89460, 530-314-1193
- Joanna McAffee, 2660 Squires Street, Minden, NV, 89423, 530-314-9107
Software
Cerner EHR
Timeline
Medical Assistant/Scheduler
Pagosa Springs Medical Center
08.2024 - Current
Medical Assistant/Surgery Scheduler
Barton Memorial Hospital
06.2008 - 07.2024
Project Manager Associate
Covance Cardiac Safety Services (Acquired by eResearch Technology)
11.2006 - 06.2008
Administrator
Bakersfield Dermatology & Skin Cancer Medical Group
04.1994 - 08.2006
Certificate - Human Resources M
Mindedge Learning
Certificate of Completion - Health Care Leadership
Duke Global University
- Certificate in Healthcare Leadership - Duke Corporate Education/Dignity Health Global Education
- Certificate in Human Resources Management - Mindedge Learning
- American Medical Technologist - Registered Medical Assistant
- Healthcare Provider CPR Certified
Medical Assistant Program - Medical Assistant
San Joaquin Valley College
High School Diploma -
South High School
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