Erika Blount
Missouri City,TX
Summary
Dynamic Patient Access Specialist with a proven track record at Texas Children's Health Plan Clinic, excelling in patient registration and insurance verification. Adept at building relationships and enhancing patient satisfaction through effective communication and organizational skills. Skilled in HIPAA compliance and vital sign monitoring, ensuring optimal care and service delivery.
Overview
12
12
years of professional experience
Work History
Patient Access Specialist
Texas Children's Health Plan Clinic
Houston, TX
01.2022 - Current
- I called insurance companies and verified patient coverage.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in the computer system.
- Obtained health, financial, and religious information from patients at the time of admission.
- I interviewed patients upon entrance to the hospital, gathered appropriate information, and entered data into the electronic system.
- Kept patient appointments on schedule by notifying providers of patients' arrival, and reviewing service delivery compared to the schedule.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Explained various admission forms and policies, acquiring signatures for consent.
- Scheduled appointments for patients according to their needs and preferences.
- Attended departmental meetings regularly to stay updated on policy changes.
- Collaborated with other staff members to ensure accuracy of patient data entered into the computer system.
- Performed administrative tasks such as scanning documents into the EHR system.
- Explained policies and procedures regarding payment plans and financial assistance programs to patients.
- Obtained the necessary signatures for privacy laws and consent for treatment.
- Responded to patient concerns and inquiries professionally and efficiently.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Processed payments for services rendered including co-pays and deductibles.
PCA
Texas Children Hospital
Houston, TX
01.2021 - 01.2022
- Monitored, measured, and documented patients' vital signs in [EPIC].
- Assisted nursing staff with diverse care needs of hematology/oncology patients.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to the staff nurse or physician to identify changes from prior measurements.
- Kept instruments and equipment clean and sanitized.
- Collected biological specimens and packaged them for laboratory transport to complete diagnostic tests.
- Responded to bell or light signal calls to assist patients with needs.
- Supported healthy patient skin with bedside baths, wound care, and integrity checks.
- Helped patients feel independent and dignified by assisting with activities of daily living (ADLs).
- Answered questions from family members regarding patient's condition or care plan.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Responded promptly to emergency situations according to established protocols.
Customer Account Manager
Terminix Commercial
Memphis, TN
10.2013 - 01.2021
- Executed a successful and timely delivery of solutions to meet account needs.
- Collaborated with internal teams to ensure timely resolution of customer issues.
- Assisted the sales team with challenging client requests and issues.
- Increased business with existing clients by identifying areas needing improvement.
- Communicated monthly progress initiatives to national account managers.
- Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend the best products and services.
- Updated account management plans according to customer conditions and competition.
- Developed trusting relationships with key accounts, executive sponsors, and stakeholders.
- Provided training sessions for new employees on best practices in client relations management.
- Analyzed customer profiles to identify opportunities for upselling products and services.
- Created detailed reports of customer accounts including contact information, billing history, payment status, and account activity.
- Maintained accurate records of customer interactions using CRM software.
Education
Some College (No Degree) - Nursing
Houston Community College
Houston, TXCertified Nursing Assistant - Nursing Assistance
Consolidated Nursing Aide Training Institute
Sugarland, Tx03.2021
Skills
- Emergency response
- ADL support
- Medication administration
- Mobility Assistance
- Vitals monitoring
- Basic nursing care
- Ambulation
- Patient positioning understanding
- Specimen collection
- Patient lifting
- Customer relationship management
- Billing dispute resolution
- Opening and closing procedures
- Team member motivation
- Effective customer upselling
- Active listening
- Work ethic
- Computer skills
- People skills
- Relationship building
- MS Office
- Organizational skills
Timeline
Patient Access Specialist
Texas Children's Health Plan Clinic
01.2022 - Current
PCA
Texas Children Hospital
01.2021 - 01.2022
Customer Account Manager
Terminix Commercial
10.2013 - 01.2021
Some College (No Degree) - Nursing
Houston Community College
Certified Nursing Assistant - Nursing Assistance
Consolidated Nursing Aide Training Institute
Similar Profiles
Spencer GuhlSpencer Guhl
Intern at Texas Children's Health PlanIntern at Texas Children's Health Plan
Amber KaiserAmber Kaiser
TCHP Service Coordinator at Texas Children's Health PlanTCHP Service Coordinator at Texas Children's Health Plan
Huong DaoHuong Dao
Claims Benefits Specialist at Texas Children's Health PlanClaims Benefits Specialist at Texas Children's Health Plan