Erika Blue

Sure! Here’s a sample job description for an Assistant Director of Billing

**Job Summary:**

The Assistant Director of Billing will support the Director of Billing in overseeing all aspects of billing operations within the clinic. This role will involve managing billing staff, ensuring accurate and timely processing of patient invoices and insurance claims, and improving overall billing efficiency.

**Key Responsibilities:**

1. **Billing Operations Management:**

- Assist in the management of the billing department to ensure efficient processing of patient accounts.

- Oversee daily billing operations, including charge capture, claim submission, and payment posting.

2. **Staff Supervision:**

- Supervise billing team members, providing training, guidance, and performance evaluations.

- Foster a positive work environment that encourages teamwork and professional development.

3. **Claims Management:**

- Monitor the submission and follow-up of insurance claims to ensure timely payment.

- Resolve billing discrepancies and issues with insurance providers as needed.

4. **Compliance and Quality Assurance:**

- Ensure compliance with healthcare regulations, coding guidelines, and billing practices.

- Conduct regular audits of billing processes and records to identify areas for improvement.

5. **Patient Interaction:**

- Address patient inquiries regarding billing statements, insurance coverage, and payment plans.

- Develop and implement strategies for effective patient communication related to billing.

6. **Reporting:**

- Prepare and present regular reports on key performance indicators related to billing and collections.

- Analyze data to identify trends and suggest improvements to billing processes.

7. **Collaboration:**

- Work closely with medical staff, administrative personnel, and external partners to facilitate smooth billing operations.

- Assist in training new staff on billing systems and protocols.

**Qualifications:**

- Proven experience in medical billing and coding, preferably in a podiatry or similar healthcare setting.

- Strong understanding of insurance policies, reimbursement processes, and healthcare regulations.

- Excellent organizational, analytical, and problem-solving skills.

- Proficient in billing software and electronic health record (EHR) systems.

- Exceptional communication and interpersonal skills.

**Working Conditions:**

- Office environment within a healthcare facility.

- May require occasional extended hours to ensure work is completed

• Assisted office manager with tracking inventory and restocking examination rooms and stations.
• Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
• Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
• Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
• Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
• Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
• Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
• Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
• Triaged patients in-person and via telephone to help optimize clinical resources.
• Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.

• Provided high-quality work, demonstrating flexibility and efficiency in handling all assignments
• Ensured strict compliance with safety regulations, practices, and procedures
• Motivated staff through acknowledgment of hard work, and achievements and instilling accountability while leading by example
• Provided on-the-job training to new hires and served as subject matter expert to current staff
• Helped in the planning and development of short/long-term work schedules and procedures for equipment and system maintenance for maximum effectiveness
• Assigned work orders every week to individual technicians
• Tracked daily and weekly progress of preventative maintenance work orders
• Participated in meetings for professional development and updates in organizational process.

• Responsible for recording customer vehicle service issues, and documenting all client interactions for easy follow-up
• Prepared summaries of vehicle issues for auto technicians
• Created invoices and processed customer payments
• Demonstrated professionalism, provided accurate and appropriate information, and answered questions.

• Responsible for scheduling all transport for the week according to the established calendar
• Worked alongside the leadership team and worked last-minute loads to help increase company revenue
• Assisted with the interviewing, hiring, onboarding, and training of new hires
• Ensured and enforced compliance with organizational policies and procedures
• Provided on-the-job training to new hires and served as subject matter expert to current staff
• Plotted and planned all routes, balancing loads as needed for the upcoming day and week
• Provided administrative support to the operations department
• Demonstrate thorough knowledge of all DOT regulations and requirements
• Transferred products from receiving to designated warehouse location
• Determined how the product will be packed according to the method of shipment or customer request
• Processed shipment through a computerized shipping system and completed proper documentation.