Erika Boer
Sacramento,CA
Summary
Seasoned operations manager and talented leader with over 20 years of experience leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional with a track record of developing teams, improving processes, and increasing productivity. Possesses a solid understanding of industry trends, excellent communication skills, and a keen eye for identifying areas in need of improvement. Excels at implementing strategic changes to drive success.
Overview
36
36
years of professional experience
Work History
Operations Manager
Amazon
04.2021 - 06.2024
- Key Responsibilities include leading, managing, and developing a team of 50 to 250 Amazon Associates while communicating policies to Associates and acting as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates and represent area managers as the safety champion in the warehouse
- Developed performance goals and objectives to achieve customer demand and ensure accuracy and quality, while mastering the processes and operations that have been created by the most customer-centric company on Earth
- Developed a site-specific training for newly onboarded Area Managers (AM) and Operations Managers (OM). Created tools for the AMs and OMs the tools to run a sort center daily and understand the metrics for Safety, Quality, DEA, and Cost/Performance
- Hired and developed the best by completing 100 interviews for positions in operations, safety, and HR.
- As an Operations Manager worked to develop a talent evaluation scorecard for Tier 3 trainers in the West 2 region. Partnered with the region's Learning Area Managers (LAM) to recognize and evaluate the T3 performance and potential
- As an Operations Manager have developed and hosted a L5 Leadership Development Day for the NASC West 2 at Amazon
- As an Operations Manager was nominated and trained to be an AD1 business presenter for Amazon's Ascend Day 1 onboarding program which spans across North America (NA), Emerging Countries Customer Fulfillment (ECCF), and European Union (EU) WWOps regions
Retail Store Manager
Starbucks
07.2015 - 07.2019
- Hired by Starbucks as an Assistant Store Manager in training to be a Retail Store Manager
- Through their hands-on training program have continued to develop and build on supervisory experience, coaching skills and business acumen
- Currently in the role as a dual store manager running the overall operations of two multi-million-dollar business, while leading great teams, achieving results and helping others succeed
- In my short time with Starbucks, I have hired and promoted six baristas to shift supervisor
- My leadership and ability to hire great talent has led our store to lead the district in having the highest overall scores when it comes to store operations and overall customer experience
- More recently I have organized and conducted hiring fairs for the area to find the best talent for not only our district, but for our area
- Manager of the quarter Q2 2019 with Starbucks and recognized for continual growth in sales comps; food growth; and supporting the district with hiring and training the best talent
Senior Regional Manager
GFG Management
11.1988 - 03.2015
- Company Overview: HDOS Enterprises, the employee-owned company operating as Hot Dog on a Stick, was purchased by GFG Management in August 2014
- Oversaw operations of 18 corporate locations (OR, UT, NV, NM, AK) and 5 franchises (NV, UT, TX)
- Directly supervised three Regional Managers, each overseeing 20 locations
- Directly supervised 18 store-level managers and 200+ employees
- Managed all aspects of operations companywide, including developing and implementing standard procedures for customer service, store operations, and financials
- Hired, trained, and mentored team
- Evaluated team performance and identified team members for future roles in management
- Drove increases in sales and profit through implementation of marketing and branding initiatives
- Set and achieved sales, profit, quality, and customer service goals
- Monitored customer service, product quality, sanitation/safety, and procedural compliance in all locations
- Trained, motivated, and developed management team
- Provided counsel on improving operations
- Visited stores regularly to assess operations and execute on-site evaluations for service and quality standards and to ensure customer satisfaction
- Managed budget of $20M, including full profit and loss (P&L) responsibility for 79 locations
- Solid record of career advancement and promotion during 20+ years with same company
- Promoted to Store Manager in 1991, Regional Manager in 1999, and Senior Regional Manager in 2014
- Managed the company's highest grossing stores
- Received 'Region of the Year' award in 2009
- Defined and oversaw all standard operational procedures for company, including maintaining operations manuals and training
- Played key role in development and implementation of tools to assist with scheduling and controlling labor costs
- Developed an Operational Excellence Training program to develop and train on all basic operational procedures
- Quarterly training was designed to increase excellence companywide
- Member of the Employee Stock Ownership Plan (ESOP) communication team to educate employees on the benefits of an ESOP
- Developed a fundraising program for the Leukemia Lymphoma Society, raising $50K+ in six weeks with participation from all 79 locations in the company
- HDOS Enterprises, the employee-owned company operating as Hot Dog on a Stick, was purchased by GFG Management in August 2014
Education
Human Resources Management Certification
University of Phoenix
Sacramento, CAMaster of Business Administration -
University of Phoenix
Sacramento, CA01.2011
Bachelor of Science - Business Management
University of Phoenix
Sacramento, CA01.2009
Skills
- Business Management
- Strategic Planning
- Budget Management
- Business Development
- Health and safety compliance
- Performance reporting
- Performance monitoring
- Production
- Process improvement
- Incidents management
Timeline
Operations Manager
Amazon
04.2021 - 06.2024
Retail Store Manager
Starbucks
07.2015 - 07.2019
Senior Regional Manager
GFG Management
11.1988 - 03.2015
Human Resources Management Certification
University of Phoenix
Master of Business Administration -
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
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