Erika Brake
5200 Hilltop Dr Apt EE25,PA
Summary
Dynamic hospitality professional with extensive experience at The Porch Restaurant at The Lamb Tavern, specializing in event coordination and staff training. Demonstrated ability to enhance customer satisfaction and increase revenue through innovative menu strategies and effective conflict resolution. Proficient in point of sale operations and skilled at anticipating guest needs, contributing to a superior dining experience. Aiming to leverage expertise in hospitality management to drive operational excellence.
Overview
22
22
years of professional experience
Work History
Bartender
Columbo Lodge
Upper Darby, PA
05.2021 - Current
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Bartender
Martins Tap House
Aston , PA
05.2021 - 10.2024
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Arranged bottles and glasses behind bar to make attractive displays.
- Adhered to state regulations regarding serving alcohol responsibly.
- Collected and organized daily till totals and tips.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Stocked ice bins and coolers as needed throughout shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
General Manager
The Porch Restaurant at The Lamb Tavern
Springfield , PA
03.2018 - 12.2020
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Prepared staff work schedules and assigned team members to specific duties.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Designed sales and service strategies to improve revenue and retention.
Bar Manager/ Banquet Coordinator/ Bartender
The porch Restaurant at The Lamb Tavern
Springfield , PA
01.2013 - 06.2018
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Monitored cash intake to reduce discrepancies.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Created signature beverages to increase revenue and patron loyalty.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
Stylist Assistant
Skips Hair Affair of Newtown Square
Newtown Square, PA
03.2003 - 03.2018
- Responded promptly to customer inquiries via email or telephone calls.
- Kept detailed track of client preferences and product needs to effectively schedule appointments, maintain inventory and optimize customer service.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Education
Instructors And Teaching - Cosmotology
Venus Beauty Accademy
Aston PA01-2008
Cosmotology - Cosmotology
Venus Beauty Academy
Aston PA01-2006
Marple Newtown High School
Newtown Square, PA06-2005
Skills
- Customer service
- Point of sale operation
- Event coordination
- Supplier ordering
- Conflict resolution
- Staff training
- Team leadership
- Time management
- Creative problem solving
- Quality control
- Basic accounting
- Anticipating guest needs
- Clear and effective communication
- Outgoing personality
- New hire training
- Group reservations management
- Staff management
- Point of sale systems
- Payment processing
Timeline
Bartender
Columbo Lodge
05.2021 - Current
Bartender
Martins Tap House
05.2021 - 10.2024
General Manager
The Porch Restaurant at The Lamb Tavern
03.2018 - 12.2020
Bar Manager/ Banquet Coordinator/ Bartender
The porch Restaurant at The Lamb Tavern
01.2013 - 06.2018
Stylist Assistant
Skips Hair Affair of Newtown Square
03.2003 - 03.2018
Instructors And Teaching - Cosmotology
Venus Beauty Accademy
Cosmotology - Cosmotology
Venus Beauty Academy
Marple Newtown High School
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