Erika Bravo
Burbank,IL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Reset Manager
Tonys Finer Food
Chicago, IL
04.2022 - Current
- Monitored progress of resets and reported any issues or concerns to appropriate parties.
- Provided support in the development and procedures related to resets.
- Monitored team performance, provided feedback, managed conflicts, and ensured deadlines were met.
- Maintained a positive work environment through effective communication, collaboration and problem solving skills.
- Stocked and rotated shelves to deliver results for stores.
- Communicated and coordinated planogram execution with store management.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Trained employees on additional job positions to maintain coverage of roles.
- Minimized staff turnover through appropriate selection, orientation and training.
- Enhanced performance through collaboration with diverse teams.
- Planned, managed and coordinated store resets to ensure projects were completed on time.
- Organized teams and resources to optimize timely deliverables.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed work schedules according to workloads, covering priority tasks.
Reset Lead
Tonys Finer Food
Chicago, IL
02.2021 - 04.2022
- Leading the reset team in executing store resets according to planogram specifications and within timeline parameters.
- Coordinating with cross-functional teams, such as merchandising, marketing, logistics, and maintenance, to ensure successful completion of reset projects.
- Developing detailed project plans for store resets that include tasks, resources needed, timelines, and supplies requirements.
- Providing daily supervision of reset crew members to ensure accuracy and efficiency during process.
- Managing multiple store reset projects simultaneously while meeting deadlines.
- Identifying potential issues or risks associated with each project and developing strategies to mitigate them.
- Ensuring all safety protocols are followed throughout the entire duration of a reset project.
- Troubleshooting any technical problems that arise during the course of a project.
- Communicating effectively with management teams at both corporate headquarters and local stores regarding status updates on current projects.
- Adjusted shelves, bins, racks and temporary displays to match provided plans.
- Reshelved product with speed and efficiency to minimize disturbance to store operations.
- Applied skills to complete full store resets.
- Built and installed fixtures to match schematic designs.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleaned and organized display cases, shelves and aisles.
- Placed prices and descriptive signage to enhance displays and promote items.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Presented updated floor plans and design strategy to schematics team.
Deli Department Manager
Tonys Finer Food
Chicago, IL
09.2016 - 02.2021
- Supervised and trained deli department staff in food safety, customer service, product knowledge, sanitation and other related topics.
- Managed daily operations of the deli department including ordering, stocking, merchandising and pricing of products.
- Resolved customer complaints promptly and professionally to ensure customer satisfaction.
- Developed and implemented strategies to increase sales and profitability within the deli department.
- Conducted regular inventory counts to maintain accurate stock levels for all products.
- Created weekly schedules for deli employees to optimize productivity while minimizing labor costs.
- Ensured all health codes were followed by monitoring proper food handling techniques and equipment maintenance.
- Ordered supplies as needed for the deli department to keep shelves stocked with fresh items.
- Maintained a clean work area by adhering to established sanitation guidelines.
- Assisted customers with selecting their desired items from the deli case.
- Provided guidance and direction to team members regarding daily tasks or special projects.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Reduced food waste by overseeing and anticipated customers and popularity of items.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Explained goals and expectations required of trainees.
Deli Clerk
Tonys Finer Food
Chicago, IL
09.2015 - 09.2016
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Offered samples to promote and upsell specials.
- Documented and entered special orders for event catering and party trays.
- Sliced meats and cheeses and weighed deli items for customers.
- Offered suggestions for additional items that would complement customer's order selections.
Education
GED -
City Colleges of Chicago - Wilbur Wright College
Chicago, IL05-2013
Some College (No Degree) - Business Administration And Management
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Schedule Preparation
- Project Management
- Team Leadership
- Time Management
- Strategic Planning
- Performance Management
Languages
Spanish
Full Professional
Timeline
Reset Manager
Tonys Finer Food
04.2022 - Current
Reset Lead
Tonys Finer Food
02.2021 - 04.2022
Deli Department Manager
Tonys Finer Food
09.2016 - 02.2021
Deli Clerk
Tonys Finer Food
09.2015 - 09.2016
GED -
City Colleges of Chicago - Wilbur Wright College
Some College (No Degree) - Business Administration And Management
City Colleges of Chicago - Wilbur Wright College
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