Erika Bresnahan
Bryan
Summary
Experienced healthcare professional with a strong foundation in operational management, patient flow optimization, and interdisciplinary coordination within complex care environments. Background includes partnering with radiology, oncology, surgery, and support services to ensure timely, efficient care delivery.
Recognized for driving process improvements, maintaining regulatory compliance, and supporting organizational goals related to quality, access, and patient satisfaction. Adept at navigating healthcare systems, managing high-volume workflows, and facilitating communication across departments.
Offers transferable leadership strengths in operations oversight, stakeholder engagement, and data-informed decision-making—well-suited for hospital administration and system-level roles.
Overview
4
4
years of professional experience
Work History
Mammo Navigator
Ascension Texas Imaging
Austin
07.2024 - 03.2026
- Directed end-to-end breast imaging and oncology navigation for a high-volume patient population, accelerating diagnostic resolution and treatment initiation timelines
- Proactively identified and resolved barriers to care, reducing delays in follow-up imaging, biopsy completion, and care progression
- Coordinated multi-step scheduling for diagnostic mammography, breast MRI, ultrasound, biopsies, and oncology consults, ensuring continuity of care
- Aligned radiology, surgery, oncology, and pathology teams to optimize patient throughput, communication, and case management efficiency
- Utilized Athena, Centricity EHR, and advanced PACS platforms to streamline cross-facility imaging exchange and enhance workflow efficiency
- Ensured clinical data integrity by managing medical records workflows, including retrieving, reconciling, and validating imaging reports and patient documentation across multiple systems
- Ensured regulatory compliance through accurate documentation, quality metric tracking, and HIPAA-aligned information management
- Served as primary liaison during high-stress diagnostic and treatment phases, strengthening patient trust, engagement, and satisfaction
- Managed an average of 320+ imaging cases per month across diagnostic mammography, breast MRI, ultrasound, DEXA, and biopsy services
- Handled 150+ inbound and outbound patient interactions daily, driving timely follow-up, patient education, and coordinated care delivery
- Owned schedule integrity by auditing all breast imaging appointments for clinical appropriateness, provider orders, insurance coverage, and documentation—minimizing errors and ensuring smooth daily operations
Breast Care Administrative Coordinator
York Hospital
York
12.2022 - 03.2024
- Successfully managed the scheduling for all Diagnostic Breast Imaging, MRI, Biopsies, and OR procedures, ensuring efficient use of resources and minimal patient wait times.
- Facilitated seamless workflows by coordinating with radiologists, nurse navigators, and technologists, improving service delivery and patient care.
- Acted as a support to 2 Breast Care Center Locations, PACS Admin and Radiologists and Technologists.
- Handled patient intake processes and verified insurance information, ensuring accurate billing and regulatory compliance.
- Maintained and updated patient records in the electronic medical record (EMR) system, ensuring data confidentiality and accuracy.
- Provided exceptional customer service, promptly addressing patient inquiries and resolving issues, leading to improved patient satisfaction.
- Trained and supervised new administrative staff, ensuring adherence to office protocols and standards, and contributing to a well-functioning team.
- Navigated within patient records to locate requested documentation and ensured released information complied with HIPAA regulations.
- Consistently received high performance evaluations for efficient handling of tasks and professional demeanor.
Radiology Support Specialist
Imaging Specialists Of Charleston
Mount Pleasant
12.2021 - 09.2022
- Assisted in the daily operations of the radiology office, including scheduling and record management, contributing to smooth office functionality.
- Aided in the preparation of imaging reports and ensured timely distribution to referring physicians, facilitating effective patient care.
- Managed phone lines and patient communications, providing clear information on procedures and preparation requirements, enhancing patient readiness and satisfaction.
- Conducted billing and coding for radiology services, ensuring compliance with insurance guidelines and reducing claim denials, improving the financial health of the office.
- Implemented office efficiency improvements that reduced patient wait times and increased overall patient satisfaction.
- Acted as Intake Coordinator when needed, ensuring seamless patient flow and administrative support.
Seasonal Front Desk Receptionist
Wild Dunes Of Isle Of Palm
Isle of Palms
09.2021 - 11.2021
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Expedited check-in and check-out procedures for 50 to 100 guests per day, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
High School Diploma -
Sorsogon State College
Sorsogon, SorsogonBachelor of Science - Hospitality Management
University of Sto Tomas
Legazpi, AlbaySkills
- Patient Advocacy & Education
- Multidisciplinary Care Alignment
- Regulatory Compliance (HIPAA)
- Breast Imaging & Oncology Navigation
- Operations Management
Languages
- English
- Tagalog, Fluent
- English, Fluent
Timeline
Mammo Navigator
Ascension Texas Imaging
07.2024 - 03.2026
Breast Care Administrative Coordinator
York Hospital
12.2022 - 03.2024
Radiology Support Specialist
Imaging Specialists Of Charleston
12.2021 - 09.2022
Seasonal Front Desk Receptionist
Wild Dunes Of Isle Of Palm
09.2021 - 11.2021
High School Diploma -
Sorsogon State College
Bachelor of Science - Hospitality Management
University of Sto Tomas