Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
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Erika Bronson

Logan,UT

Summary

Talented and highly motivated Customer Success Manager with expertise in resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.

Overview

13
13
years of professional experience

Work History

Customer Success Manager

Rent Dynamics/Entrata
Logan, UT
07.2023 - Current
  • Effectively managed the company acquisition process while maintaining a full client load, guiding clients through transitions, and updating billing models to ensure seamless integration.
  • Partnered with other departments to resolve customer complaints quickly and efficiently.
  • Provided detailed reports on customer health scores based on usage data collected over time.
  • Actively sought out opportunities for growth within existing accounts through additional offerings or upgrades based on individual needs identified during conversations with clients.

Account Manager

Rent Dynamics
Logan
01.2021 - 07.2023
  • Resolved complex customer issues promptly while preserving positive client relationships.
  • Cultivated and sustained relationships with key accounts to enhance customer satisfaction and loyalty.
  • Fostered strong client connections through proactive communication and effective problem-solving.
  • Applied advanced problem-solving skills to address and resolve challenging customer situations.
  • Leveraged in-depth product knowledge to provide tailored recommendations based on client needs and pricing.
  • Implemented and managed account processes to uphold high standards of service quality.
  • Collaborated with cross-functional teams, including marketing, sales, operations, and finance, to address and fulfill customer requirements.

Community Manager

Wasatch Property Management
Logan
04.2012 - 01.2021
  • Supervised and led the maintenance and leasing teams to optimize performance and efficiency.
  • Enhanced Net Operating Income (NOI) through strategic rent growth initiatives and effective expense management.
  • Improved resident retention by addressing and resolving issues promptly and efficiently.
  • Maintained high-quality standards through rigorous inspections of apartments and grounds, ensuring superior cleanliness and aesthetic appeal.
  • Conducted regular inspections of buildings, common areas, and vacant units to identify and address necessary repairs.
  • Achieved cost savings by managing community operations within budget constraints.
  • Directed and developed a team of 8 employees through effective employee relations, ongoing training, best practice coaching, and performance evaluations.
  • Oversaw the preparation and management of the community budget.
  • Generated and presented comprehensive reports on community status, including monthly revenue, expenses, and occupancy rates.

Financial Manager

Wasatch Property Management
Logan, UT
04.2011 - 04.2012
  • Supported the Community Manager in overseeing a residential apartment community, with a focus on maintaining and managing financial records.
  • Reviewed contracts, agreements, and other legal documents for accuracy and compliance with regulations.
  • Managed and oversaw rent collection processes to ensure timely and accurate payments.
  • Handled resident concerns and resolved complaints with professionalism and efficiency.

Education

Bear River High School
Tremonton, UT
05.2002

Skills

  • Client Relationship Management
  • Customer Service
  • Account development
  • Strategic Planning
  • Training and mentoring
  • Customer Retention

Awards

  • Sam's Club Employee of the Year 2010
  • Community Manager of the Year 2012
  • Spirit of Wasatch 2014

References

References available upon request.

Timeline

Customer Success Manager

Rent Dynamics/Entrata
07.2023 - Current

Account Manager

Rent Dynamics
01.2021 - 07.2023

Community Manager

Wasatch Property Management
04.2012 - 01.2021

Financial Manager

Wasatch Property Management
04.2011 - 04.2012

Bear River High School

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Erika Bronson