Erika Brown
Gallatin,TN
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Agent
J&P Asset Management
Gallatin, TN, TN
01.2025 - Current
- Processed refunds when applicable according to company policies.
- Managed check-ins and check-outs in a timely manner.
- Ensured lobby area was clean and presentable at all times.
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Handled customer complaints professionally and courteously.
- Monitored security cameras in the lobby area.
- Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
- Kept records of guest interactions, comments or complaints in order to improve service quality.
- Answered phone calls promptly while maintaining a professional attitude.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Maintained an inventory of available rooms, rates and amenities.
- Verified identification documents of each guest before check-in.
- Assisted with various administrative tasks as needed.
- Distributed keys or access cards to guests upon check-in.
- Assigned rooms to guests based on availability and preferences.
- Provided concierge services such as making restaurant reservations or providing directions to local attractions.
- Processed payments for room charges, incidentals, taxes and other fees.
- Prepared necessary paperwork for new guests prior to their arrival.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Assisted guests at check-in, providing information on various services within hotel.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Posted incidental charges to ledgers, manually or by using computers.
- Kept records of room availability and guest accounts, manually or using computers.
- Verified customer credit to establish payment method for accommodations.
- Computed bills, collected payments and made change for guests.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Greeted, registered and assigned rooms to hotel or motel guests.
Housekeeper
Gross Residential
Gallatin, TN
09.2024 - 12.2024
- Communicated with maintenance team on damages to repair.
- Observed proper use of chemicals when cleaning various surfaces.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Maintained and organized cleaning supplies stock.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported any maintenance issues or damage to supervisors immediately.
- Returned rooms to occupant-ready status to satisfy future guests.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Used cleaning chemicals following proper guidelines.
- Sanitized all areas of the hotel lobby and public restrooms.
- Ensured that all health standards were met during cleaning operations.
- Followed safety procedures when handling hazardous materials.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Health and Safety Coordinator
KinderCare Learning Centers
Goodlettsville, TN
12.2021 - 09.2024
- Advocated for safe working conditions by engaging with stakeholders across all departments within the organization.
- Assisted in developing emergency preparedness plans in case of a disaster or hazardous situation.
- Ensured compliance with applicable federal, state, and local laws regarding health and safety standards.
- Communicated regularly with management about any changes or updates to safety protocols.
- Conducted regular safety inspections of all work areas to ensure compliance with OSHA regulations.
- Provided guidance on proper use of personal protective equipment.
- Provided ongoing training for employees on safety topics such as hazard identification, fire prevention, ergonomics.
- Maintained records of all health and safety trainings conducted throughout the year.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Collected samples of dust, gases and other potentially toxic materials for analysis.
- Created detailed reports on any accidents or incidents that occurred in the workplace.
- Audited internal processes related to health and safety regulations on a regular basis.
- Maintained and updated emergency response plans or procedures.
- Conducted risk assessments to identify potential health and safety issues in the workplace.
- Reviewed job descriptions to identify potential hazards associated with each role.
- Developed and created materials for new employee health and safety orientations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Lead Teacher
KinderCare Learning Centers
Goodlettsville, TN
11.2013 - 08.2015
- Remained calm and patient in student interactions to support individual growth and development.
- Developed and implemented strategies to improve student learning outcomes.
- Assisted in resolving conflicts between students, families, and staff members.
- Served as a mentor for new teachers during their onboarding process.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Ensured compliance with state standards by incorporating them into lesson plans.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Supervised students throughout day, both in classroom and outside during breaks.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Maintained an open line of communication with administrators regarding curriculum implementation and program initiatives.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
- Coached new teachers on school guidelines to decrease training time and increase teacher success.
- Involved parents in student learning to increase family interaction and student support.
- Organized activities to promote physical, mental and social development of each child.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Cashier
Walgreens
Goodlettsville, TN
08.2011 - 11.2013
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Counted and balanced cashier drawers.
- Managed cashier shifts and breaks.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Collected merchandise from store and searched back-end locations for customer purchases.
- Distributed new merchandise efficiently to different departments.
Education
High School Diploma -
Beech High School
Hendersonville, TN05-2009
Some College (No Degree) - Business
Volstate
Gallatin, TNSkills
Customer service
Communication
Team player
Going above and beyond
Adaptable
Punctual
Caring
Problem solver
About Me
My name is Erika Brown, I am a mother of a 10 year old boy and a wife. Being a mother and wife have brought me so much joy, that I didn't know I truly needed. I was a stay at home mom while my son was in his early years until he was situated in school. I like to stay busy, and I like order in my daily life so I thrive off of a schedule and organization. I love meeting new people and exploring new places when we can, so the idea of working in customer service and helping people, brings me much joy and fulfillment. In general, I am someone who enjoys a challenge and learning new things, as well as coming up with solutions to any problems that arise. As someone who is a resident of Gallatin, I would be honored to be able to represent the community and uphold its principles to any future visitors of this beautiful town.
Certification
- CPR Certified
Affiliations
- Cooking
- Organizing
- Reading
- Quality Family Time
- Exploring New Places
- Decorating
- Volunteering In My Son's School
- Shopping
Timeline
Hotel Front Desk Agent
J&P Asset Management
01.2025 - Current
Housekeeper
Gross Residential
09.2024 - 12.2024
Health and Safety Coordinator
KinderCare Learning Centers
12.2021 - 09.2024
Lead Teacher
KinderCare Learning Centers
11.2013 - 08.2015
Customer Service Cashier
Walgreens
08.2011 - 11.2013
High School Diploma -
Beech High School
Some College (No Degree) - Business
Volstate
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